McDonald's Reviews Summary

Service Speed

Pros:

• "The staff were doing a good job of trying to stay on top of the heavy workload."
• "Food was good, as per usual."
• "We were asked to check in, sanitise and make our way upstairs to an empty table."
• "Food arrived quickly."

Cons:

• "Lately the service has slowed or the location too popular either way there is always a long wait/delay going through the drive through."
• "Tried to grab a quick drink from the drive through. Ended up waiting around 5 minutes before ordering a single drink."
• "Waited more than 20 minutes to receive the food that was lukewarm at best."
• "Regularly get our order wrong. It's such a pain. I have to check the bag every time and there is something missing or incorrect. Absolute nightmare every time."

Staff Attitude

Pros:

• "The staff were very friendly and the service was good."
• "Went inside and ordered, I didn't know how to customise a meal but the staff were so helpful and done in on their tills."
• "All staff were efficient, polite and smiling it made a welcome change from my local one."
• "The staff were all really polite and helpful getting whatever we asked for."

Cons:

• "Staff are rude and ignorant."
• "Staff sat outside smoking hardly an appealing invite!"
• "Staff is more interested in making jokes with each other, swearing in front of the kids using the F word is unacceptable."
• "Snivelling little manager suggested I just order again, what so you can have my money twice? Yeah right!"

Order Accuracy

Pros:

• "We did customise a burger which was correct."
• "Ordering it for delivery is a bad idea unless you're okay with microwaving the food, as it cools down quite fast."

Cons:

• "And the day they get my order right will be a first."
• "Monday ordered take out had to wait 20mins for order and when I got into my car and took the burger out found that it was just a bun lettuce and sauce, how can you forget to add the burger to a hamburger!?"
• "Had boycotted this place last year. Thought I’d give it a go Saturday night for the family. Wrong order….again. Missing items."
• "Absolutely useless went in and paid for coffee on machine waited 45 minutes had a word with staff not interested walked out an hour later with no coffee and no refund MacDonald waterloovile you are a joke well done."

Cleanliness and Maintenance

Pros:

• "The place was clean and we didn't wait long for our meals to arrive."
• "Nice and quiet first thing this morning and there was a greeter on the door."
• "Big restaurant inside, kept pretty clean and tidy, 4 self-service machines."
• "Young lady spent ages thoroughly cleaning upstairs; tables furniture and floor."

Cons:

• "Went here for some late night food and was greeted with lots of mess and a TAMPON next to the till."
• "There was so much mess in this restaurant on my last visit. If you like sitting in a rubbish dump to eat your dinner then you will be sure to love this place."
• "Premises look untidy and full of rubbish."
• "It’s filthy tables full of rubbish it’s like a youth club up stairs."