IMS Independent Mortgage Solutions Limited Bicester Reviews Summary

Customer Service

Pros:

• "Every question was met with patience, every concern was addressed promptly."
• "Excellent communication from the whole team and was always kept up to date very step of the way."
• "Communication and updates have been brilliant, never had to chase anybody for paperwork or emails."
• "The whole team came across very professional, which made my whole experience stress free."
• "They have been in regular contact with us and kept us fully informed of what stage the application has been at."
• "Really knowledgeable and proactive, always keeps us updated and pushes on for progress without any need to chase."
• "Michelle is very responsive and a clear communicator."

Cons:

• "We dealt with Lewis. His casual disregard of terms and conditions and blasé attitude was not something I felt comfortable with."
• "He also does not respond to any questions in emails, or in fact emails at all unless there is something he needs."
• "The service received was so poor I'm glad it went no further."
• "No worth the money, because of the mistakes been made during the process, like mistakes with the surname, mortgage length."

Mortgage and Financial Services

Pros:

• "Taking less than a week to go from providing all the necessary info to IMS to actually having a confirmed mortgage offer."
• "Michelle helped us get a mortgage with Nationwide."
• "Can only echo the other reviewers - Jasmin & Holly could not have been more helpful and thorough."
• "They search the market for the best rate and got us an unbelievably outstanding deal on our mortgage."
• "Jasmin provided brilliant advice and guidance on stepping up to take out a second mortgage as well as converting to a buy to let product."
• "Michelle understood our concerns with the current market and interest rates but she did everything she could to secure us the best rate."
• "Michelle and her team have made, what we thought was impossible, a dream come true."

Cons:

• "We received the good advice with our mortgage but it still to expensively, probably the most expensive fees in Bicester."

Professionalism and Expertise

Pros:

• "Michelle and her Team are professionals at what they do and I highly recommend them."
• "Their expertise and professionalism were exceptional throughout the entire process."
• "Always polite and efficient and spend time to ensure you fully understand the process."
• "Great knowledge of available products followed up with fantastic customer service."
• "Her expertise in shared ownership and mortgages was evident from the start."
• "Michelle knows her stuff and gave us lots of very useful advice on different options for our mortgage and gave us a quick turn around on applications."
• "Michelle is extremely knowledgeable, clear and concise with the advice she provides."

Cons:

• "Sadly I rarely write bad reviews, but I feel this is worth sharing."