Ashford International Hotel & Spa Reviews Summary

Room Quality

Pros:

• "The rooms are clean and spacious."
• "Rooms were comfortable and bathrooms fully equipped with separate shower to bath, magnifying mirror and warm towel rail."
• "Room was a good size, clean and tidy in need of a little TLC."
• "The rooms and bathroom was super tidy and spacious."
• "Room was spacious modern with a comfortable bed and nice seating and good sized bathroom."
• "Our room was spacious and the bed was very comfortable."
• "Room was clean and very comfortable and had everything that we needed."

Cons:

• "Rooms are tired and would say they some were dirty and dusty."
• "The hotel room is out dated and needs to be refurbished."
• "Definitely not a 4 star hotel. Very run down corridors and bedrooms."
• "The room was very dusty and seemed unclean."
• "Rooms are dated and not especially clean. Wet patch on the floor (probably from a mop)."
• "The rooms are tired and need refurbishing."
• "Our room had poo in the toilet from the previous person which didn't inspire confidence in the room cleaning."

Staff and Service

Pros:

• "Service was brilliant, especially in the restaurant."
• "Staff again were wonderful, polite, helpful & cheery."
• "The staff were absolutely amazing and accommodating to every need we asked for. Polite friendly and honest."
• "All staff we met were attentive and nothing was a problem."
• "Particular thanks to John who served us several times through our stay, he was very professional and cheerful at all times, a credit to your hotel."
• "The staff are so amazing here and they actually talk to you."
• "Staff from cleaners, bar, catering, table service, and management were all excellent and professional, with smiles all the time."

Cons:

• "Breathtakingly bad."
• "The service was poor, probably using extra staff who have not been trained up, but they did their best."
• "I was spoken to very aggressively from one of the staff in the pool area."
• "Sophie on the front desk is quite possibly one of the least helpful people I’ve ever dealt with at a hotel."
• "Highly unprofessional and not what I would expect from someone who works in the service industry."
• "The service in the 'restaurant' was appalling; none of the staff seemed to know what was going on nor did they care."
• "The service was awful."

Facilities

Pros:

• "A great hotel, spa and conference area."
• "Spa and gym were great."
• "Hotel was beautiful, lots of space, bars restaurants, and function halls, also pool and spa, also large free parking spaces."
• "The changing rooms were clean and tidy."
• "Great place to stay, good gym and pool facilities."
• "The hotel is nice and clean, spa has jacuzzi to fit 4 or 5, steam and sauna, mid size pool."
• "The pool is great fun for our 3 year old."

Cons:

• "The leisure facilities were a bit overcrowded."
• "Very poor facilities in the Spa."
• "The rest of the spa facilities are nothing special, the sauna was out of order and the jacuzzi is tiny."
• "The pool is 1.20m deep all across so not suitable for little kids."
• "The gym and spa was okay as expected but the changing rooms were too busy and not enough lockers worked so had to leave personal items in an unlocked locker."
• "The facilities are extremely dated, pool is not relaxing and it is very noisy!"
• "The showers in the pool area are broken."

Value for Money

Pros:

• "£10 room upgrade for drinks was very good value - 4 mini bottles of wine 2 beers 2 Pepsi's and 2 waters."
• "They deserve 5 stars for several reasons, but the most I want to highlight it's been the first time this year that I slept well thanks to the thick curtains provided in the room which avoid the light to wake up you."
• "I found the value for money great and will make this place a fixture for our annual travels to the island."
• "Breakfast was excellent and worth the price for being unlimited."

Cons:

• "That evening I ordered a large gin and tonic plus pint of cider the bill was a staggering £20.20."
• "I personally do not think your prices fit your services and facilities."
• "Bar Food was tasteless."
• "Very expensive for a dated room which wasn't even cleaned before our arrival."
• "Drinks were crazy prices. Beer and larger choices very poor. £9 for a vodka and lemonade."
• "Food is very expensive for what it was."
• "Score also lowered as lunch was one wrap and a silly bowl and approx 6 x crisps for approx £7.00."