Derma Revive Skin Clinic Reviews Summary

Staff Professionalism and Customer Service

Pros:

• "Yan is very professional and it's a very pleasure for me to do it with her."
• "The staff at the front desk are exceptionally helpful."
• "Each step of the process was clearly explained by the very pleasant therapist."
• "Staff are excellent and friendly."
• "Communication is totally smooth!"
• "The space is super clean and everyone was really professional."
• "Staff members were highly professional and genuinely caring."

Cons:

• "The Laser hair removal lady was not knowledgeable about different types of laser."
• "No one has apologised or felt concerned about it."
• "The staff/consultant there has very limited professional knowledge."
• "The therapists gave me conflicting information which made me think they don't really know what they are talking about."
• "The other therapist was not very helpful on pigmentation, did not explain the process, was very dismissive."
• "Staff were not very knowledgable in their areas, didn't know about treatments available (laser pigmentation removal)."
• "They kept giving conflicting information, which was a really terrible experience."

Treatment Experience and Results

Pros:

• "Jelena who actually does my treatments is so sweet. I am near enough doing full body laser and she makes me feel so comfortable and gets the job done quickly and pain free."
• "Yan does a fantastic job. She’s very friendly, thorough and she makes you feel comfortable."
• "Went there for laser hair removal and already I can see great results."
• "I am very impressed with treatment results."
• "The treatment was explained well, felt amazing, and produced immediate, noticeable results."
• "Now for the results - fantastic!! Instant results, minimum pain - I felt a million dollars leaving this friendly and competent clinic."
• "The results are BREATHTAKING after just ONE session the results are very satisfying."

Cons:

• "I had 8 full hair laser removal sessions, where I saw no results. In fact, it is now worse."
• "The results of hair reduction have been better elsewhere too."
• "After having 8 sessions and spending £2500 and full face and body I have become more hairy in some areas."
• "I went in to do laser today and they did the wrong area was very annoyed."
• "I spent more then £1,200 for the 16 treatments with no hair reduction at all."
• "The result was not that good and was told it may be due to my body being immune to the certain type of medicine."
• "I spent more than 700£, I had 3 laser sessions and I haven't seen any difference on my skin after."

Recommendations and Referrals

Pros:

• "I highly recommend them."
• "Would highly recommend it."
• "I have already recommended this branch to my friends."
• "Will recommend my friends to come as well."
• "I definitely recommend this clinic."
• "I would recommend going here!!"
• "I have no hesitation in recommending Premier Laser Clinic Aldgate Branch."

Cons:

• "When you ask the laser technician why isn’t the laser reduction working, they will always say you have hormone problems which I don’t have at all."
• "I’d suggest prospective customers find somewhere else that is professional."
• "Won’t recommend poor customer service and staff are very horrible."
• "I will not be returning here."
• "Unfortunately, until now I do not receive responses and resolutions that I feel fair, and instead, an increase on price without telling me on my visit."
• "Couldn't be bothered to tell me properly about what is actually available."
• "Imagine paying £2500 for nothing then getting rude customer service she's a joke."