Premier Laser & Skin Fulham Broadway Reviews Summary

Staff and Service Quality

Pros:

• "Extremely helpful and professional staff."
• "Nina was my therapist and she was amazing."
• "I have been going to Rochan and she’s so knowledgeable, friendly and puts you at ease during your treatments."
• "The staff are very friendly and professional, and always make me feel at ease during the sessions."
• "Rachel delivered a professional and friendly service."
• "Fateya at Fulham premier laser clinic is AMAZING!!! She is extremely professional, easy to talk to and makes you very comfortable with the entire process."
• "I love the fact they cater to all types of skin colour and as a black women it’s very important to have a clinic that understands and educates its clients as well as making everyone comfortable."

Cons:

• "Receptionist is ridiculously rude and doesn’t know customer service."
• "However, since Joe has started I have not only been lied to directly by her on several occasions but I felt intimated to even go in."
• "Booked and paid for my session two months in advance. Received confirmation email day before. On the day, rude receptionist told me I wasn’t in her calendar so wouldn’t treat me."
• "After phoning a few times, a member of staff actually hung up on me."
• "The staff, however, are not genuine. Before I purchased my treatment the staff were very polite and welcoming, so nice. Post payment and 3 sessions in I find that the staff are unhelpful."
• "The practitioner was very good and professional however the manager (I assume) was quite condescending as soon as I showed no interested in purchasing anymore packages or creams."
• "Members of staff are unpleasantly rude and not willing to help in order to get my skin better."

Clinic Environment

Pros:

• "The clinic is so clean and professional and the staff are very accomodating and lovely."
• "The clinic is very clean and the appointments very well organised."
• "The place looks clean and tidy."
• "This clinic is so clean and absolutely beautiful."
• "Such a pleasant experience. Clean facilities, lovely staff, very well informed."
• "Salon is clean and Covid secure."
• "The clinic is clean and well run and I trust the practitioners."

Cons:

• "The clinic was clean but not particularly professional looking."
• "The initial skin patch test booking is relatively complicated, with hefty deposits for your appointment slot."
• "All the staff or practitioners are doing everything to finalise the process very fast, (around 5 minutes) so basically after 6 appointment the treatment has barely like 10% results."
• "I visited this place for the first time, did not like it. Found them very rude."
• "The service was inconsistent. Some sessions I had the staff was friendly and attentive while other sessions it was a complete turn around."
• "I've not had the mental capacity to write this for months & recently walked past the clinic and saw the same staff member that scarred me, still working there."
• "No woman deserves this because of the unprofessionalism of a practitioner who decides to take risks on her own initiative without being aware of the consequences."

Treatment Effectiveness

Pros:

• "It was an amazing first time experience and my skin have been smooth and soft since."
• "Thank you premier laser for improving my self esteem!"
• "I have NO hair on any of the treated areas."
• "The treatment has worked well for me so far. I have 3 more to do but my leg hair has practically stopped growing already."
• "I have had 8 sessions I didnt get my desired look, so I booked another 8 sessions."
• "The results so far are great in such a small amount of sessions, cannot wait to see the final results!"
• "I've had great results for laser hair removal and microneedling for my acne scars."