sk:n London Wall Reviews Summary

Customer Service

Pros:

• "Magdalena who is the branch manager was really kind and helpful."
• "The clinic itself has always been exceptionally clean, and all members of staff have always been polite and friendly."
• "I have found the staff to be very professional, considerate and competent, especially Danielle and Shanika."
• "Sophie and Magda were both very welcoming and friendly and made me feel completely at ease."
• "All the staff at the clinic are very friendly and welcoming and make you feel very comfortable."
• "The staff who performed my treatment was so welcoming and extremely knowledgeable."
• "The team on reception were always welcoming and helpful and the entire premises spotless."

Cons:

• "The manager is very unpleasant to deal with."
• "Terrible customer service and poor attitude especially in communication."
• "Very unfriendly/ poor customer service."
• "Terrible customer service, the staff on the desk are unhelpful and rude."
• "Please don't put yourself at risk by going to them."
• "Absolutely worst customer service EVER! Unfriendly staff."
• "One of the worst customer services experiences ever."

Treatment and Consultation

Pros:

• "6 sessions later and my skin looks much better, smoother and without the dramatic redness."
• "Love the doctor I see and the treatments I get with her."
• "Stacey Lovegrove was the therapist delivering my Hydrafacial and she was absolutely brilliant."
• "I had laser hair removal, the treatment for me was pain-free and I noticed results after the first session."
• "The consultant and staff at the clinics were fantastic!"
• "I have my sessions with, Amanda. She is very professional, informative, kind and makes me feel extremely comfortable during my treatment."
• "Had the Hydra facial treatment today and the practitioner, Mahmuda was incredible."

Cons:

• "They say it’s a free consultation but then if you decide not to go ahead with treatment they charge you anyway."
• "He just gave me 7mins to talk abt my problem and then finished."
• "Waste of my money.. I had consultation for £150 for new tiny flat moles on my face to be removed... Still had one session done which was £325, one month later, no result, not even slightly."
• "Don't go here. They refunded me after a botch surgery (scar revision). The doctor didn't know what he was doing and made it out like he did."
• "Questionable 'specialist assessment'."
• "The treatment didn't work after being assured it would."
• "The consultation lasted less then 5 mins and cost £100, wasn’t informative at all."

Pricing and Value

Pros:

• "And that I got to enjoy a special promotion was definitely a bonus."
• "The service was amazing and it is great value for money."
• "Prices are comparable to other similar clinics, and the 40% offers are really good value."
• "Genuinely, I could not recommend Sk:n more! Laser hair removal really does work and the effects are visible in just under few months."

Cons:

• "I was shocked with a 32% price increase when paying for my latest treatment."
• "Price for up to 5 milia on the website is £85.00, Doctor told me it would be around £130 and then when I went to pay they told me it would be £180."
• "God knows why it costs that much if it's so quick and simple?!"
• "Everything about this practice is lovely and friendly, but the prices are extortionate!!"
• "They require a £25 deposit at the time of the booking which they claimed they would return at the visit. Two weeks has gone and they still haven't refunded the fee."
• "I felt ripped off paying a 150£ (!!!) doctor consultation fee when they knew in advance there is nothing they could do to help my condition."
• "I didn't notice any difference with the treatments I was advised to get which cost me around £300."

Facility and Accessibility

Pros:

• "Liked how hygienic and clean everything was, how thorough in checking my past/current relevant health history."
• "Nice, comfortable, modern clinic in the city."
• "Only a 10 minute walk from Liverpool St if that."

Cons:

• "The only (small) issue is the place could benefit from being spruced up as some of the decor looks a bit tired."
• "Apparently the wheelchair access they had previously is no longer available, which seems unacceptable given the legal requirements to provide access where possible."
• "While the staff on reception were very apologetic, friendly and helpful, ultimately I could not have my appointment as they no longer have wheelchair access."
• "This clinic is 20 mins from my workplace."