Laser Clinics UK - Clapham Junction Reviews Summary

Laser Hair Removal

Pros:

• "It's so much quicker (and thus less painful!) than waxing, and not having to worry about shaving my legs and underarms all summer has been a game changer."
• "Had amazing results with laser hair removal treatments."
• "The prices are far cheaper than anywhere else I researched."
• "After one session I can see such a great difference! I was a bit worried about doing laser as I have a deeper skin tone but I had a consultation, which gave me reassurance."
• "Getting my full legs done has been the best investment I’ve made!"

Cons:

• "The service is rushed I’ve never known a half face to be done and finished in 1 minute or less."
• "The hair growth is uneven I have a patch where there’s completely no hair and patchy bits of hair all down the bikini line."
• "After 5 Brazilian laser sessions, there is distinct areas in which a lot of hair is growing back, more than other parts, and were clearly not targeted."

Staff Professionalism and Friendliness

Pros:

• "Sandra is always super friendly and careful to ensure the experience isn't too painful while getting great results."
• "Katie made me feel very comfortable by being gentle and explaining everything step by step."
• "Jennifer is so welcoming and knowledgeable, makes me feel so relaxed."
• "Rita is so friendly and super helpful every time I visit for my treatments."
• "Susannah is extremely professional and truly a perfectionist, I have had fantastic results with her."

Cons:

• "The therapists themselves appear perpetually unhappy and unmotivated, This dismal attitude reflects poorly on the professionalism and overall environment of the beauty center."
• "The service is rushed and careless when doing the treatments."
• "I asked to book me an appointment for eyebrow tattoo removal and when I show up it turns out they don’t offer tattoo removal in the first place."

Customer Service and Management

Pros:

• "Spoke to Suzannah, she was so polite, kind, sympathetic and helpful, which really put me at ease."
• "The new owner and his staff go out of their way to make sure clients have a good experience."
• "Safa has been doing my sessions and is so professional, experienced, talked me through everything, recommendations, sweet personality."

Cons:

• "Always late by 30/50 mins wait, lost my packages a couple of times and no one knows what is going on."
• "They made a mistake and performed my treatment on the wrong area which led to undesirable results."
• "It’s been two months and I’ve not heard anything from them. They just took my money after they did the wrong treatment."
• "Cancelled appointments, nobody ever answers phone calls or emails."
• "Had to take the time to write a review regarding the EXCEPTIONAL service I received from Dina at the Clapham Junction branch of LaserClinics UK."
• "Don’t bother arriving for your appointment on time as you would find out that they are running 30-40 even more minutes behind."