Blue Property Management UK Limited Reviews Summary

Customer Service

Pros:

• "Lewys Hall responded almost straight away and assisted with all my queries."
• "Simon Marlow especially has been super efficient and helpful with all the queries I have."
• "Our new Account Manager is quick to respond to emails and calls from residents and Directors."
• "Since blue took over, David has been great, very responsive and helpful finally got the gate repaired after the previous manager failed to do so for 3 years."
• "The office is always happy to help, especially leanne and Jamie who have answered my questions and provided a lot of information."
• "For 2 years of my tenancy with Blue Property Management, it has always been a smooth and effortless period."
• "With the new property manager from Blue Property, finally the Hicking building is getting its long due issue solved!"

Cons:

• "When you try and speak to someone at BP they are extremely rude."
• "Scammers.. taking money and not even bother picking up the phone."
• "Almost zero response to problems and a TOTAL failure to respond to accounts queries."
• "I have emails questioning the costs they charge and don't seem to get any real response."
• "If there was an option for 0 starts I would have clicked it..... I have had nothing but hassle from this company."
• "No communication until we contacted several times and had to organise a site meeting ourselves."
• "The account manager hasn't replied to messages, emails etc."

Professionalism and Efficiency

Pros:

• "Being an owner since build and have had various caretakers part and fulltime. I can say from experience that since Richard who took on the role full time at The Hicking Building was and continues to be an effective professional and a very good choice in his role."
• "I have worked for Blue Property Management as a contractor for 3 years, and I have found them to be a professional and reliable company that always pays their bills on time."
• "I have dealt with Blue Property for over 2 years. I have found them to be prompt on communication and professional when it comes to having property repaired."
• "They seek to address any repairs quickly whilst also protecting the financial interests of the leaseholders."
• "Always carry out essential works required and recommended by our maintenance teams."
• "We have worked with Blue Property Management on several matters over the past 18 months, during which time we have found them to be highly professional, knowledgeable and courteous."
• "As Tree Consultancy Company we have just started working with Blue Property Management UK Limited, and are impressed with their organisation and focus on getting their tree stock surveyed."

Cons:

• "Failed to invoice for a long period of time... many of us starting doing basic tidying / painting / cleaning of the communal areas."
• "They change their prices annually without notice, don't complete work to a good standard."
• "Shocking company, for a company that supposedly manages and maintains our land around our housing estate, which has never been completed to standard, years on."
• "Crooks. Carry out ‘extra’ work and charge you inflated labour costs for doing it."
• "They don’t even carry out the work you pay for them to do yearly. Absolute joke of a company."
• "One of the worst company's I've ever dealt with."
• "Terrible company. Don't believe the 5 star reviews, they are written by staff members which shows how low this company is prepared to sink."

Financial Transparency

Pros:

• "The Accounts department have been most helpful in dealing with enquiries and sorting out accounting problems that we had been left in when we moved from our previous management company."

Cons:

• "As a qualified account I have seen many discrepancies in their charges."
• "Robbing residents of £240 a year to poorly maintain the estate."
• "They sent a demand for fencing money which they displayed as an fencing expenditure on their annual accounts and admitted they spent the money on something else."
• "Price for service charge goes up every year, then they send you an email months later saying they're not able to work out their expenses correctly and that you owe them another £60 to be paid with less than a months notice of due date."
• "Demanding more money because of an error with their systems!"
• "Our service charge demands are out of control."
• "Customer service from management is appalling, demanding payments for services we haven’t received and threats of ‘admin’ fees if you don’t want to pay for services you haven’t received."

Quality of Maintenance

Pros:

• "Since blue took over management of the estate, they have focused on security and safety of the building and its residents, Dawid has gone the extra mile to help me personally after hours."
• "Reported a problem at 9 and these guys had someone out to me to see what the issue was by 12 on the same day."
• "A management company that is actually well organised and hot on communication is a breathe of fresh air! Highly recommended!"
• "Some good work done over the past 12 months of coming over to blue, the property manager is a lot more responsive and on top of works than our last management company."
• "Billy did an excellent job cleaning the communal garage."

Cons:

• "The comunal areas are usually grubby and door intercom system seems broken almost every time I visit a tenant."
• "Neglected to look after the building, paintwork is falling off, marks on the carpets, rubbish left around. locks broken."
• "Absolutely shocking. Got 2 people outside putting rubbish paint on some wooden barriers on a new build estate."
• "Nothing gets done on our street and they absolutely rip you off!"
• "Horrendous Service. Avoid like the plague. Just take your money and actually don’t maintain anything."
• "The electronic door to my apartment building was broken for over a week and if closed it was impossible to open from outside."
• "Would avoid at all costs or it will cost you time, money and stress."