Elephant Estate Agents Reviews Summary

Customer Service

Pros:

• "The whole team at Elephant have been so honest, kind and professional."
• "They are excellent communicators so we never felt in the dark."
• "Everyone we dealt with at Elephant was also extremely helpful, clear and knowledgeable."
• "The team were knowledgeable, and communicated clearly and in a timely manner."
• "All of their staff were incredible responsive and helpful."
• "Always friendly, approachable and fantastically professional, the team were always on hand to help every step of the way."
• "Alys has been wonderful to work with. She's super communicative, extremely reasonable, and you can tell she's really passionate about what she does."

Cons:

• "The lady did not know and said she would send me the information once she was back in the office. It never happened."
• "All it would have taken is for the agent to be there two minutes early to familiarise themselves with the property and thus avoid embarrassment. Very unprofessional."
• "I rang the office 5-6 times over 2 days, not once the phone was answered."
• "Their estate agents do not do any research into properties they are selling."

Professionalism

Pros:

• "Elephant proved to dispel common estate agent stereotypes. They were accessible, empathetic, knowledgeable, responsive and very dapper!"
• "Nick was also the warmest, most friendly, and affable agent of all the companies we asked to value the house."
• "They were fantastic in keeping us in the loop and always available for extra viewings or discussion if we needed them."
• "They are warm, friendly and professional and I wouldn't hesitate to recommend them to anyone thinking of selling."
• "Without exception, the team are nice, hard-working and extremely competent."
• "They were professional yet refreshingly genuine and personable team of people."
• "He has high integrity, superb follow through skills and brings the human into estate agency."

Cons:

• "Whilst showing potential buyers around a flat they let themselves into two private properties trying to find the back door."

Efficiency

Pros:

• "Dealt with a recent sale and purchase efficiently, and in a timely fashion, during a period of heightened activity due to increased pressures because of the pandemic and financial incentives within the housing market."
• "He really went the extra mile: we bought some furniture and electrical devices from the owners and he helped us sort the purchase out."
• "I genuinely think we wouldn't have a home without the extraordinary effort he put in keeping the whole chain on track."
• "Reaching an agreed sale price was achieved at warp speed in just four days."
• "The team at Elephant were constantly chasing up agents and solicitors in the chain to ensure that all was proceeding as efficiently as possible."
• "We had a buyer within the first month of putting the place on the market, and were able to move house to a home we absolutely love in less than six months."
• "Elephant was invaluable during the sales progression process, keeping us up to date and ensuring everything went as smoothly as possible."

Cons:

• "We had a couple of failed sales which were stressful, but the team rallied around and soon got things back on track."

Marketing and Presentation

Pros:

• "The quality of their photographs was amongst the highest we'd seen, and the sales brochure was also top quality."
• "Their property photos are a step above everyone else's photos."
• "The paperwork was easy and the photography truly illuminating."
• "Another important factor is the quality of the photographs taken by Elephant. They are wonderful and certainly helped make my property stand out from the crowd."
• "The way they marketed the flat was exceptional and the highly professional photos really highlighted what our flat had to offer."
• "Their attention to detail, marketing strategy and knowledge of the local market is second to none."
• "The photos, listing, and viewings were handled very professionally by Alex and Ben."

Cons:

• "The lady did not know and said she would send me the information once she was back in the office. It never happened."

Knowledge and Expertise

Pros:

• "When I came to sell they were the natural choice, but this was reinforced when compared against other local agents who just didn't seem to have the same knowledge and understanding of the market."
• "Daisy knew her stuff. Every question I asked her about the house and area she was able to answer, simply and clearly."
• "He clearly understood the market."
• "They hold superb knowledge of the local property market and were able to help me in securing my onward purchase too."
• "We had several valuations but on meeting Ben from Elephant, we knew we could trust him with our home and he was very knowledgable about the area."
• "They are focused, knowledgeable and honest."
• "Buying and selling a house can be a very stressful situation but Oliver has supported me through this and has always been available to me and explained everything clearly to me."

Cons:

• "Their estate agents do not do any research into properties they are selling."