Heavenly Desserts Nottingham Reviews Summary

Dessert Quality

Pros:

• "One of the best desserts I have ever eaten in Nottingham."
• "The desserts are absolutely price friendly and in big portions."
• "Deserts were amazing, must admit!"
• "The desserts are lovely and very filling."
• "Cookie dough is delicious, warm, creamy and crunchy."
• "The dessert I had (Lotus biscuit belgian waffles) was absolutely divine."
• "Desserts are heavenly here."
• "The vanilla milk cake was absolutely delicious. It was fluffy and moist."

Cons:

• "All of the dishes were too sweet in my opinion."
• "The croffle needed more time to crisp up and cook through properly in the middle so they were a little raw."
• "Strawberry’s weren't fresh, all mushy."
• "Unfortunately the quality of the deserts have dropped significantly!"
• "Waffles did come to us a little cold."
• "Got the Ferrero Rocher Cookie Dough as a takeaway and was frankly shocked by the portion size!"
• "It was like eating baby food. The portion was tiny compared to the image very misleading."
• "The waiting to be served was quite long which isn't the end of the world but, it was filthy."

Service Experience

Pros:

• "The waitress was nice and the service was good and fast."
• "Manager Mr. Rahul is nice man."
• "Staff> super hardworking and nice."
• "Really good service of all the staff there! The waitress Lin was so nice and friendly with excellent and fast services."
• "Staff are very friendly and helpful."
• "Employees were very polite and friendly. The place is fancy and comfortable."
• "The service is always polite & friendly. Social distancing adhered to excellently."
• "Thank you Mahek for going over and above for me today."

Cons:

• "The service was a little odd, slightly abrupt but not really bad."
• "The food and drinks we had were all very tasty and high quality. Our only complaint about the food was the waffles were barely warm."
• "Was excited to try this place as there are some very slim pickings for dessert lovers in Nottingham."
• "Awful service and atmosphere!! Portion sizes have significantly reduced."
• "Ordered on the just eat my order was meant to come between 20-40 minute. My order time changed 10 times which is fine but it changed once the order was on the way."
• "Went to Heavenly Desserts with my wife and 3 grown up children to celebrate GCSE results day. I paid 2hrs on street parking. Upon arrival were greeted by a guy behind the counter with a foul attitude."
• "Poor customer service. Really nice looking place, my sister had recommended it."
• "The staff were very rude for 0 reason they made us feel uncomfortable and the service was slow."