Address: Quarter, 19 High St, Hounslow TW3 1BQ, United Kingdom
Phone: +442037007231
Rating: 4.0
based on 292 reviews.
Service
Pros:
"Friendly she is and very professional." - Heavenly Desserts Review
"Waitresses were very keen to help." - Heavenly Desserts Review
"Emanuela seated us and came to check on how the food was too, she was so welcoming and kind!" - Heavenly Desserts Review
"Dana and Sarah were great and extremely helpful!" - Heavenly Desserts Review
"Emma, provided exceptional service during our visit. She was attentive, friendly, and made sure we had a delightful experience." - Heavenly Desserts Review
"Emma and Lucia were AMAZINGGGG! The heavenly hot chocolate lived up to its name!" - Heavenly Desserts Review
"Excellent service provided by Emanouela and lucia." - Heavenly Desserts Review
"Very good location, lots of shops and restaurants around." - Heavenly Desserts Review
"A lovely girl named Rheana was amazing and she not only provided the loveliest service but she was helpful and professional." - Heavenly Desserts Review
"I had the most amazing experience. From the moment we stepped in, the atmosphere was warm and inviting. The staff was incredibly friendly and attentive throughout our entire meal." - Heavenly Desserts Review
Cons:
"Service did feel slightly slow for the time of day." - Heavenly Desserts Review
"The staff looks really exhausted already and not so accommodating anymore." - Heavenly Desserts Review
"Ordered a £8 slice of chocolate cake and received an overheated, microwaved puddle of chocolate mush and a rock-hard tiny piece of cake." - Heavenly Desserts Review
"Waited for about 30-45 minutes for the below despite not being full packed that evening." - Heavenly Desserts Review
"We arrived at 21:00 on Thursday Eve, we were turned away as the lady told us that they are closed." - Heavenly Desserts Review
"The service was very slow even though there were more than 5 people working." - Heavenly Desserts Review
"Decor is great, unfortunately it all goes out of the window when the service is poor." - Heavenly Desserts Review
"The vegan waffles were ok, edible but it tasted very dry." - Heavenly Desserts Review
"Overpriced desserts and definitely not 'heavenly'." - Heavenly Desserts Review
"This place was very good when it first opened not anymore." - Heavenly Desserts Review
Food Quality
Pros:
"10/10 for the taste and quality." - Heavenly Desserts Review
"The desserts/drinks were freshly made in front of us." - Heavenly Desserts Review
"The cheese cakes were amazing, and we tried the maple chai latte too. So tasty!" - Heavenly Desserts Review
"The food was great and the service was incredible." - Heavenly Desserts Review
"The Oat Mocha and the Tiramisu Cheesecake were delicious." - Heavenly Desserts Review
"The luxury coffee is as described: heavenly, the waffles are so delicious!" - Heavenly Desserts Review
"The desserts were so delicious and yummy!" - Heavenly Desserts Review
"I had a delightful experience at the heavenly dessert restaurant. The atmosphere was clean and inviting." - Heavenly Desserts Review
"I have had an absolutely amazing experience. The desserts certainly are heavenly!" - Heavenly Desserts Review
"Best place in this area to go for a coffee and some dessert with friends, everything taste so GOOD." - Heavenly Desserts Review
Cons:
"Ordered a £8 slice of chocolate cake and received an overheated, microwaved puddle of chocolate mush and a rock-hard tiny piece of cake." - Heavenly Desserts Review
"Not even close to other Heavenly Desert locations across London. Ice cream was already melting when it arrived." - Heavenly Desserts Review
"The vegan waffles were ok, edible but it tasted very dry." - Heavenly Desserts Review
"Overpriced desserts and definitely not 'heavenly'." - Heavenly Desserts Review
"The staff was polite, if slow. This place could be so much better with a bit of maintenance and faster service." - Heavenly Desserts Review
"The only positive point was the staff were lovely. Other than that food was very expensive and very average." - Heavenly Desserts Review
"The dessert's quantity is too small, it is overpriced for blueberry French toast." - Heavenly Desserts Review
"Unfortunately today they let me down especially when I brought someone along to make them arrange further desserts at this place!" - Heavenly Desserts Review
"Absolutely disgusting service. Hung up on after calling to find out where my order was." - Heavenly Desserts Review
"The vegan waffles were ok, edible but it tasted very dry." - Heavenly Desserts Review