Heavenly Desserts Watford Reviews Summary

Atmosphere

Pros:

• "The atmosphere of the place is nice."
• "Let's talk about the decor and ambiance first – it's nothing short of breathtaking!"
• "Inside is spacious and a stunning interior design 10/10."
• "Great décor with lots of photo opportunities especially on the back flower wall."
• "Looking from outside you would think it'd be really expensive, because it looks amazing."

Cons:

• "The place looks better than the food presentation is not the best very small portion and didn't meet its standard very disappointed and lacked taste in the desert 3/10 for me."
• "Restaurant has lovely decor and a great menu but the money needs to be invested into staff and there time keeping."

Service

Pros:

• "Customer service was superb the lady that served us was fantastic."
• "The staff aren’t very friendly but that would be okay if the desserts were nice."
• "Bella our waitress gave incredible service!!"
• "Visiting Heavenly Desserts and being served by Leo was an extraordinary experience."
• "The staff here are so lovely."

Cons:

• "The WORST service ever received here! Poor Customer Service!!"
• "The food and the place are great but the service was patchy."
• "Take away - perhaps that had an impact."
• "1 star is even too much for the service i just received! Absolutely unprofessional defensive behaviour."
• "Service is super slow and there have been occasions when staff make mistakes."

Desserts

Pros:

• "The desserts are really nice, nothing compared to cookies n cream, casper and treatz."
• "What a pleasure to my taste buds. The desserts here were extremely good."
• "The desserts are definitely 5 stars, have been multiple times now and have tried many of the desserts."
• "It’s literally a HEAVEN for desserts in Watford."
• "Definitely lives up to its name. The taste is so heavenly."

Cons:

• "Within seconds of it coming to the table I noticed it looked different and I asked the staff if I could exchange it for something else after trying it and realising it wasn’t good at all."
• "The desserts we received did not look like what they did in the pictures on the site and were too small portions for the price paid."
• "I’ve been here 3 times and each visit has been disappointing. All the desserts have 0 flavour and just taste of sugar."
• "The staff aren’t very friendly but that would be okay if the desserts were nice. Got a cheesecake that had berries with mould on it and a milk cake that as soon as I opened the box I could smell that it was off."
• "Too much style and not enough substance. The place is very beautiful with great decor and nice tables and seating."