McDonald's Reviews Summary

Service Speed

Pros:

• "They did fix the situation pretty quickly."
• "I haven't seen food served so quick in any other McDonald's."
• "Good service at the drive through."
• "If you want to be served fast use drive through."
• "Service here is normally quick unless it's a school break."
• "Generally the drive-thru staff are always efficient and friendly."

Cons:

• "Drive through, took ages to start ordering."
• "I took 10 mins to get a muffin and there was no one else ordering."
• "The drive through was totally disorganised yesterday night."
• "Slowest service I’ve ever had at a McDonalds!"
• "The food take ages to arrive and it's just generally poor service."
• "Utterly useless in this one, on several separate occasions I have gone in there when it’s empty and only 2-3 cars at the drive thru and still standing there waiting nearly 10minutes later for my breakfast."
• "Drive through - missing items."

Staff and Customer Service

Pros:

• "Tiago was extremely excellent! His customer service was on point!"
• "Generally staff here are pleasant and polite."
• "Ladies at MCD near Hollywood bowl were amazing on wed 19 octx could not be more helpful, my granddaughters 10 and 6 say it's their favourite MCD xx will definitely pick this one to visit again in future."
• "Fortunately, there is a staff member that actually cares and her name is Salma."
• "Staff member Andra was brilliant he made sure to explain the food and the different options."
• "Very kind, helpful and attentive staff at this restaurant."

Cons:

• "Definitely cannot handle more than a handful of customers at the same time."
• "The staff does not respond to violent customers who interfere with other visitors."
• "Staff are rude, answer the drive through phone with lack of care."
• "The manager is rude."
• "The staff, rude and ignorant- didn't even say one word but the price when driving up to the window."
• "The customer service they have for their Uber drivers and their customers is absolutely disgusting and disgraceful."
• "Staff are useless, staff don't know what they are doing."

Food Quality

Pros:

• "Food was warm and perfectly made."
• "The chips were warm, the diet Coke did not taste like water and the chicken wrap I had tasted good."
• "The best McDonald’s I’ve had recently."

Cons:

• "Both big tastes had clearly been sat there for a while the top bun was hard and the meat dry and tasteless."
• "The fries were definitely stale and gone off."
• "The food was absolutely DISGUSTING, the burger had stale and hard cheese and the bun was also hard, the fish itself was COLD."
• "All food was cold. Even fries was rubbish."
• "The all three quarter pounders were cold and dry."
• "The food ordered looks disgusting."
• "Never ever looked like the picture always looked like it was made in a cement mixer."

Cleanliness and Maintenance

Pros:

• "I'm impressed, I found a mcdonalds that has exceptionally clean bathroom, and restaurant."
• "The staff are polite as well and its normally pretty clean."

Cons:

• "Watch out for Michael the cleaner. Seems a little unstable."
• "Toilets are in a terrible state."
• "The floor in the kitchen is filthy with food all over the place."
• "Place was also a pig sty rubbish everywhere."
• "Terrible place. Dirty."

Order Accuracy and Delivery

Pros:

• "This receipt said exactly what I ordered."
• "Without me asking they added napkins in the bag."

Cons:

• "Not once have we had our order %100 correct."
• "I ordered from here through Uber eats and most of my meal is missing."
• "We order twice from this McDonald's from Uber and twice we order two meals with large chips and they sent us an ridiculous small portions in both orders."
• "for the second time I feel like I'm missing part of the order!"
• "Its now the 4th time this particular Macdonald's has mucked my order up."
• "My order did not arrive. They were no help whatsoever."
• "Most of the order was missing and what we did get was questionable."