McDonald's Reviews Summary

Food Quality

Pros:

• "They always make everything fresh."
• "I often get the fillet of fish meal which is always very crispy and tasty."
• "The food was of a good standard and the burger was fairly well constructed, not thrown together as is often the case."
• "Their food is most of the time fresh."
• "Extra star as the food was actually very good as far as McDonald's standards go. Fresh crispy fries and the burger was juicy and tasty."
• "The quality of the food is fresh and tasty. Presentation is excellent."
• "Last time we went there the order came out in under 3 minutes. Good job!"

Cons:

• "Seems like every time I get my food it cold and changes the taste of the food."
• "Just collected lunch via the drive-thru and both the fries and the burger are literally cold."
• "Fries were old and double fryed."
• "Worst fries I have ever had at McDonald's and that's not a one-off; the fries here are always disgusting."
• "When I got it, it was stone cold."
• "i just went there today and i am absolutely appalled at the service. i bought a fish of fillet meal for my dad as he had a night shift and when i gave it to him, there was someone has taken a Hugh bite out of the burger!"
• "Just went to this McDonalds and got a non vegetarian happy meal wrap instead of a vegetarian one."

Service

Pros:

• "The staff are lovely and friendly and helpful And they smile 😃 😊"
• "Helpful staff - quick service - clean tables - clean toilets - clean flooring."
• "The staff are very friendly and welcoming."
• "Such a lovely team here. They are always busy but stay respectful and kind."
• "Big thank you to Sai who was taking care of my son when we had our meal in the local. Kind, friendly and very supportive."
• "Fantastic staff. Very good customer service."
• "I really liked the professionalism of the staff."

Cons:

• "This McDonald's is a joke of an establishment."
• "Never ever order form this Mac’s I placed an order and it took over an hour to get my food."
• "Used drive-through service. Got our order wrong."
• "Went through drive through this morning and staff where not bothered what customers were ordering."
• "Staff members fighting and rowdy in front of customers."
• "So slow. One person serving and making drinks."
• "The staff at this McDonald's do not care at all."

Cleanliness

Pros:

• "Helpful staff - quick service - clean tables - clean toilets - clean flooring."
• "Decent size and very clean. Staff are really helpful and there a big area outside with tables and chairs."
• "Nice and quite clean restaurant. It has a great location close to gasoline station and some nearest hotels."
• "Place always very clean and fast friendly service."
• "Surprisingly clean and tidy, tables were cleaned quickly after leaving."
• "Good clean restaurant quick service Toilets where clean."
• "Very clean very polite table service."

Cons:

• "Toilets are still terrible and food quality went down the hill."
• "The male toilets could do with sorting out as the smell inside is overpowering."
• "The only thing that’s not so great is that there are some small flies in the restaurant due to having large trees around."
• "No toilet paper in men's toilet and filthy floors."
• "Tables were messy and had to clean myself."
• "Staff slow clearing tables - messy restaurant."
• "The restrooms are open again. Plenty outdoor and indoor seating."

Location & Accessibility

Pros:

• "Right next to Premier inn hotel, so a great breakfast option."
• "Plane-spotter's dream McDonald's."
• "Good place to stop near Heathrow to recharge away from the airport."
• "Useful stop over for when picking up people from T5."
• "Being a professional driver I call in here all the time for coffee. Helpful and friendly staff and always service with a smile."
• "The best location from the Heathrow airport terminal."
• "Great McDonald's location for going/coming from terminal 5."

Cons:

• "There is almost never a free parking space."
• "It's always a game trying to get through the car park and drive-thru due to mini cab drivers waiting for their pick-up at Heathrow."
• "The car park is still way too small for a busy restaurant."
• "Car park is also misleading."
• "The car park layout is very misleading."
• "Parking a bit tricky because lots of people wait there for airport pick ups."
• "We love going here for coffee but because of taxi drivers & chauffeurs taking up valuable space by just sitting there, it's difficult to park & is very off-putting."