McDonald's Reviews Summary

Customer Service

Pros:

• "Exceptional levels of customer service delivered from branch employee COSMINA."
• "The front level staff are very friendly and accommodative - they help in serving food to the table specially for disable and people with kids."
• "KASPER IN DRIVE THRU IS ALWAYS VERY HELPFUL. HE IS A CREDIT TO THE COMPANY AND HIMSELF, HIS FAMILY, LOVELY BLOKE."
• "The staff are welcoming and fast serving."
• "Staff were nice and helpful though."
• "The staff remained courteous and friendly throughout."
• "The service here is excellent every time I come here. Been coming here for over 20 years and they have never let me down."

Cons:

• "Today I went through drive thru and whoever the person was that was taking my order around 7pm was rude for no reason."
• "KUMUDHU is very rude, she shouldn't work in a food chain."
• "The lady at the counter was being rude for no apparent reason and exuded a personality that could only be compared to chalk screeching on an old unwashed board."
• "Chronic attitude from numerous staff Lessons in customer service."
• "The most rude guy with every customer."
• "Worst customer service at the drive through."
• "I am very disappointed with Mc in South harrow. I felt discriminated because I was not allowed to order without the car."

Cleanliness

Pros:

• "This mc Donald’s is VERY clean everyday."
• "The dining area was neat and clean."
• "Really well kept and clean franchise."
• "The place was very clean internally and externally."
• "This mc is good, clean and quick fast food service. I like the service."
• "The lady cleaning up, though silent, was very efficient."

Cons:

• "We were not happy with the outdoor cleanliness as their benches and seats were not getting wiped down after every customer."
• "The female toilet needs more often cleaning."
• "clean but the service was not great.Certain staff really not happy with. you bring the food over but rest it on the bin to check the table number then take it back up and expect to put it on my table where we will eat. disgusting."
• "The table for outside dining wasn't cleaned between customers."
• "Moving the children play area outside with UK temperature and weather is a stupid move."
• "The restaurant is very cold to sit in due to the back door opening all the time for drivers and customers alike."

Food Quality

Pros:

• "This McDonalds transformed my life. Never before have I had such a well assembled mcflurry."
• "The food was absolutely fantastic!"
• "Best food I had from McDonald's so far."
• "The burgers were constructed, how fresh they were and how nice they tasted."
• "The order was perfect today, we customised the burgers into adding more stuff and everything was on point."
• "The triple cheeseburger was made perfect, literally the best I've had."
• "Food was exactly to specification. As expected, service was great."

Cons:

• "Food was then given to the wrong car, then came to mine and cold when it arrived."
• "Very disappointed with my order today. It was only warm to cold and i am living not that far. Evan the apple pie was cold."
• "Bad food !!! Never have I seen a place like it I called in there today with family 3/8/ 2019 at 13:06 pm cold food had to send it back twice."
• "The burger patty was as hard as a rock."
• "Just got my order and returned home - ordered a large fries and there were only 2/3 full."
• "FOOD Poisoning!!"
• "Disgusting, there was a large piece of plastic in my burger that I choked on."

Service Efficiency

Pros:

• "Fairly quick service. Order always right."
• "Service is quick, what more can you ask for?"
• "Just Eat delivered promptly."
• "Super impressed, I was actually able to drive up to McDonald's and order by a voice machine, not even have to get out my car."
• "Food always arrives warm and never had items missing."

Cons:

• "On at least 50% of our drive through trips 'please park up your orders not ready'."
• "Went to drive thru, spent 15 minutes waiting for food."
• "Waited over an hour for delivery."
• "Once again McDonald's needs to up its game. This is the second time in one week that my order was not fulfilled."
• "Then i waited more than half an hour at the parking lot and my food still didnt arrive."
• "Every time you go to this drive through no matter what time of day they ask you to park up."
• "This Drive Thru often makes you park and wait, sometimes for food that is cold by the time it is brought out to you."