Indian Visa & Consular Application Centre Reviews Summary

Staff Service

Pros:

• "Very helpful and hospitable staff providing clear directions."
• "Amr was an exceptional Desk Officer in charge of my bungled e-visa."
• "Mr. Sarith Kumar greeted me and checked my papers."
• "Mr Guna who was very pleasing, efficient and helpful in our submission of applications."
• "Maninders.He was so kind and polite."
• "Julie Dias was my point of contact. She kindly helped and navigated me through the whole process."
• "The service officer really very kind and helpful. she fully complete my documentation and summited my application."

Cons:

• "Bad Management, Lack of knowledge staffs, Appointment time is a joke."
• "Untrained staffs , very rude , nobody knows what they are ding."
• "Some of the Hounslow VFS staffs attitude towards public is the worst one."
• "The male staff are much helpful and cooperative than the female execs."
• "Staff always rude."
• "Staff is very rude, the manager isn't helpful at all."
• "Indian Embassy is those people who are sitting has no knowledge at all, not helpful."

Facilities

Pros:

• "Photo copy machine is available inside to use for free in visa Centre."
• "Enough parking available, they call it RED Zone, just backside of the VFS building."
• "Has a coffee and snack bar, opens after 8:30 am (I suppose)"
• "Also neat and clean washroom on same level towards exit/entrance."
• "Good parking space which is one of the best things at this center."
• "They provide additional services such as photos, photocopies etc."
• "There are photo studios and photocopy shop available if you need one."

Cons:

• "There are printing and photocopying services downstairs but these are very expensive."
• "No parking available at that time. No parking on the road."
• "The website says that they accept payment by card however that only applies for your actual application."
• "Toilets need to be cleaned more regularly. There was no soap in the dispenser."
• "The absence of drinking water facilities."
• "Copier machine demands only 50p coins. Can't believe that in today's era we are using Churchill era machines."
• "The building is old and tired, the toilets are dirty, smelly and (in the gents at least) broken."

Appointment & Waiting Time

Pros:

• "Impressive !!!! We were scared after reading reviews this place is not good but its just opposite."
• "Check the documents beforehand with the help of the checklist. Your entire experience would be smooth."
• "Reached around 8:00 am, stood near the entry gate. This would enable you to get the entry quickly."
• "They opened office door sharp at 8:30 am and super attentive to perform their duties."
• "So well organised, people there to check you have all the right documentation prior to going to the counter."
• "I went to apply for surrender certificate. My appointment was at 9.30 and they took me in at 9.15 am."
• "The waiting time was very short, and the queuing process was efficient and clear."

Cons:

• "Wait times otherwise are appallingly and unacceptably long."
• "Worst ever vfs experience. Waited for 3 hours for a pre booked appointment."
• "One issue I faced was waiting time. Even we had appointment, we waited for 1.5 hrs."
• "The appt letter says arrive withing 15 min of the time otherwise you can lose your slot. 4 hrs later I got my turn!"
• "Appointment times are irrelevant. It's first come first served."
• "Despite having an appointment scheduled for 11 o'clock, it took a staggering four hours to complete all the necessary processes."
• "Usual waiting is minimum 2 hours from your time."