Address: Cuton Hall Ln, Chelmsford, CM2 5PX, United Kingdom
Phone: +441245463700
Rating: 4.5
based on 250 reviews.
Customer Service
Pros:
"I was greeted by a very pleasant lady at the Customer service desk."
"The inside of the showroom is really nice, with the reception staff being super friendly and saying to help ourselves to drinks etc."
"Very professional and the team very friendly, they make you feel valued."
"Julie is a credit to the team and I loved having a chat with her about the place."
"The service is always friendly and the car always comes back clean."
"Customer care is second to none, always made to feel welcome, looked after and checked upon if left alone for a while."
"Customer service was excellent."
Cons:
"Second visit, post COVID. Was a bit impersonal and car was not cleaned as advertised."
"Service a bit slow and I’m wary of their service department."
"I’m selling my audi now as the service has been consistently bad."
"Although individual members of the team were friendly, car service wasn’t a good experience."
"The service was slow and felt a bit cold."
"Sales is great, aftercare service is a complete different experience."
"Terrible customer service ....called the branch to explain my requirements and asked for a PCP quote ....3 weeks later no response."
Showroom Experience
Pros:
"This is a brand new dealership, therefore it is very nice and clean, spacious and feels upmarket as you would expect from the brand."
"New large and bright showroom is a big improvement on the previous premises."
"Their beautiful showroom is very welcoming - the coffee is great!"
"Throughout the wait it was very relaxing in the showroom clean and tidy and tea or coffee for the customers."
"This is how a prestige car showroom should be run."
"The showroom itself is very impressive and certainly gives a luxury feel."
"Modern, airy and spacious building with plenty of parking for service customers and browsers."
Cons:
"Went to the Chelmsford dealership twice in one day was extremely interested in purchasing not one single member of staff spoke to me or my husband at all."
"The staff don't offer any assistance unless asked."
"Really not great customer service, booked for test drive Audi and they knew we have an hour drive but when we got there they said they don’t have that Audi we wanted to test."
"All the staff are trained in apathy when there's a problem."
"Don't care about you once they have sold you the car."
"If you are a Motability customer don't go here."
"The most incredible customer care always!"
Service Quality
Pros:
"Good walkthrough of the process."
"Clear view of expected costs given."
"The cost was as stated at the outset and the work was fully explained by a very professional member of the service team."
"Very good service provided, and very accommodating."
"Very good service, excellent communication and fantastic experience overall in terms of both service and MOT."
"Car went in for an MOT and to check the brakes... They checked the pads and they were only 35% worn so didn’t change them, MOT came back fine with health check."
"EXCELLENT SERVICE FROM START TO FINISH!"
Cons:
"The paperwork was incorrect and had to be issued at least twice."
"Be careful what they charge you, We had our audi booked for main service which Includes engine oil fuel filter and air filter, They charged us for the main service, and all the parts that were already included separate."
"Bit miffed at being charged for ad-blu as u have only had the vehicle 2 months so would have expected it to be topped before handover at purchase."
"When booking for an MOT test I was given a specific time, 10am. I arrived expecting to wait in the waiting area until the work was done. However, I was told that they had no more 'waiting' appointments."
"Paid £250 deposit only to get a call back later in the afternoon and was told the car had been sold half an hour before I paid my deposit."
"I reporter that toolbar is faulty,they said its ok,after my partner showed them What is wrong with It they admitted its faulty, and they can check What is wrong for £500 with No guarantee."
"Very poor service. We thought by using Audi for our MOT we would be given an honest test, we were wrong."
Communication
Pros:
"I would really recommend to anyone to purchase a car from Chelmsford Audi."
"Karis was so helpful and ensured that the car is ready in good time so I didn’t need to hire a car."
"Had a great reception from I believe to be Valerie?"
"The staff are so welcoming from the moment you walk in and will ensure you’re seen too very quickly."
"You are greeted at the door by name as the guy had a list of customers with registration details - nice touch."
"Rebecca and the service team are top notch here."
"Great experience, very friendly and professional staff."
Cons:
"I never received any communication telling my car was ready to pick up."
"Difficult to reach, reception takes msg and either doesn't pass on or team is too busy to call back."
"Categorically my car was returned in a worse state than when I left it."
"Used their online chat to try and book a test drive was told that a member of staff would get back to me, still waiting."
"I am not holding my breath for a response, as from my experience so far, I don't think that they care."
"They said they will call us next week when they will have audi ready but it’s been a month and no phone call."
"We emailed chelmsford audi to explain why we were overcharged still No replay after 2 months."