Watford Audi Reviews Summary

Customer Service

Pros:

• "The level of professionalism from Didi has been outstanding."
• "Fantastic service from the moment we walked through the door of the showroom."
• "Impeccable service from Jags and Ozzy."
• "Cannot praise Adrian enough - this guy deserves a raise as he is welcoming, friendly, knowledgeable."
• "A ‘shout out’ for Mira at Audi Watford who was really good to deal with - courteous, friendly and efficient."
• "Great service First time I’ve dealt with Adrian, & the service & explanation he gives you is first class."
• "The customer experience has always been professional and courteous."

Cons:

• "When trying to get my refund with this dealer they ignored my phone calls or said that everyone was too busy."
• "No apologies, my car just sat there all day for no reason."
• "For a big company like AUDI not very efficient I must say!!"
• "Customer service is poor and pretty much has been consistent over the years."
• "They rarely bother to pickup the phone. They frequently promise to call me back and then never do."
• "It was a very poor customer service experience."
• "All staff are very unprofessional and it seems more like they are at a social gathering than their workplace."

Dealership Experience

Pros:

• "I always receive excellent attention and service from Ozzy when purchasing a new Audi."
• "David, was a delight to deal with, could not have been more helpful and kept us in constant touch with when the Q2 would be arriving."
• "The process from booking, checking in and collection was very efficient and friendly."
• "Preparation of the vehicle and handover was smooth and pleasant."
• "Both pre sales and sale of the car were managed with utmost professionalism and care."
• "Lucy is not one of these pushy salespeople either she just lets you make your decision in your own time."
• "First class customer service. I have recently brought a used car from Watford Audi and couldn’t be more happier with the product or service."

Cons:

• "This meant that my car stayed at Audi Watford for the bank holiday weekend and caused me significant inconvenience and disruption without an offer of a replacement or courtesy car."
• "I wouldn't bother with this dealership, the customer really doesn't appear to matter at all."
• "In short, do NOT buy from Audi Watford."
• "If you need to get a repair done at this Audi DON'T, your car will either come out with more issues than it goes in, or you will be given an absolute extortionate bill."
• "I personally will not ever be buying an Audi again, only difference between this and a Skoda is the badge and price tag."
• "Manager there is a typical used car salesman with 0 customer service skills."
• "Worst Audi dealership ever. Mistake after mistake after mistake…and they just don’t care!"

Communication

Pros:

• "David Hoyte (In Sales) to be the consummate professional."
• "Adrian was brilliant from start to finish.. kept to his word and got my issues sorted with ease!"
• "Umar Manwar !!! Is a real sells men all your needs are met he keeps you updated."
• "Ozzy was excellent from start to finish."
• "Communication via phone and email was of a high standard with prompt replies."
• "I was continually updated with my cars whereabouts from Ozzy."
• "We even received updates out of working hours which was fantastic."

Cons:

• "Their telephone service leaves a lot to be desired and overall meant I didn’t have a great experience."
• "Never called back to try and resolve the situation."
• "All in all, I was extremely disappointed with the lack of communication."
• "Emailed their GM and Head of Service over a month ago and haven’t even heard back."
• "No phone call to say my car is ready - you’ve got to chase."
• "I’m setting now at Watford Audi while writing this review, I been a customer at Watford Audi for a long time, at numerous time I hate walking to it always I felt not welcome there and the stuff were very rude and careless."
• "Poor communication, can't get hold of staff, charge you rental fee for warranty work (mis charge £614!!), long parts waiting time and bad attitude."

Facilities & Services

Pros:

• "The dealership has a clever wall of 'certified used' listings to browse, right there in the Lounge area."
• "Parts were ordered and sent in next morning to be fitted first thing."
• "A big thank you to Abbas for his help and effort."
• "Good service from Watford Audi. They have a very slick automated booking in process."
• "They turned around the service & MOT pdq."
• "Brilliant service from Watford Audi yesterday for my MOT."
• "Had full service done on my Audi A5 2 weeks back really happy and I was well looked after."

Cons:

• "The digital check did not work."
• "Very disappointed with this visit, especially having just had a 5 star experience the week before at the SEAT dealer next door."
• "Despite premium pricing not even a hint of washing the car or vacuuming."
• "It’s the service at Watford Audi that I find very disappointing."
• "The showroom looked very low on stock and they pretty much had nothing mouthwatering to look at."
• "Never take your car to these lot they are a scam like a lot of other main dealerships!"
• "Watford Audi never fails to disappoint me. Finding a slot to book service can take more than a month, sometimes 2."