"The communication from the team is fantastic and I will be recommending Northampton Audi to all of my friends and colleagues."
"The staff are great to talk to, friendly to approach and very helpful with whatever issue arises."
"Everyone at Audi Northampton were friendly and professional and the whole process ran so smoothly."
"I would like to thank Northampton Audi for a five-star service with my car repair, especially during this pandemic, they couldn’t have been more helpful or accommodating."
"Absolutely blown away by the service and support from Ellis Herbert and Ashley Best when I bought an Audi Q8 from Audi Northampton."
"The customer service was absolutely brilliant. I am so impressed."
"Exceptional customer service. From the initial enquiry my experience of Northampton Audi has been outstanding."
Cons:
"After the first opportunity to resolve the issues, more damages had been caused."
"To say the communication was diabolical is how I would describe it."
"So disappointed by the lack of response and lack of communication."
"Exceedingly tedious process to book it in and equally tedious to collect."
"Sadly it seems Customer Service is not on their list of high priorities now."
"Customer service is shocking once you have spent your money."
"I never leave a bad review, however I am so disappointed by the aftercare."
Sales Experience
Pros:
"I was blown away by the sales team at Vindis Audi."
"Simple from start to finish, Jamal was absolutely brilliant to deal with."
"Amazing sales experience from going in to enquire to picking my New car up Sam Maurice has been fantastic!!!"
"I would recommend Sam to anyone buying a new Audi! He is truly unbelievable at what he does."
"Our Sales Exec was Mark McGrady and from the first phone call to picking up our new car he was absolutely excellent."
"Craig makes purchasing a very smooth experience, very approachable, nothing is too much trouble."
"I’ve been absolutely blown away by the service I’ve received from Sam."
Cons:
"The car buying experience was fine but the car developed what appeared to be a fairly major fault a few days later."
"Vindis Audi in Northampton would defraud you and tell you there are faults with your car and take money."
"Shocking, went to look at buying a car zero customers in showroom, looking to buy £130k+ car hovered as the only customers in the showroom no interest in selling."
"Do not lease a car from VW Finance either! Any problems they do not pay up."
"Audi sixfeilds is in the sales/business world a fine example of what not to do. Absolutely terrible terrible customer service, sales reps had us waiting half an hour."
"Standard sales stuff like 'you can only get this deal today' and leaving us regularly to 'check in with his manager' all a bit false."
"Service from Martin was good and he was helpful and knowledgeable, but at some points felt high pressure and uncomfortable."
Dealership Atmosphere
Pros:
"The dealership creates a warm and friendly environment for all customers."
"The showroom was incredible and someone on hand to offer advice at all times."
"The lady at the reception is the most welcoming and courteous presence, the sales man was such a pleasure and everyone else in between really made an impression on us."
"I so love this dealership. Everyone there is amazing."
"The dealership was in tip top shape with everything clearly mapped out."
"The showroom is very clean and very well presented to the public. Not to mention the amazing cars on display."
"All the staff we dealt with were very helpful and the showroom was really nice (coffee good) quality all round."
Cons:
"The manger Alister is dismissive, rude and a total liar. Great cars shocking shocking staff."
"Bookings team seem under-trained. Several times I asked for service extras but no-one told the technicians or stores."
"I have given Northampton Audi 3 chances now but there Customer service is a total joke."
"I was most surprised to see that the transmission filter only had 2 bolts holding it in instead of the 3 it should have!"
"The only criticism I have is that the car wasn’t cleaned quite to the standards I expected."
"An absolute joke. Would give zero stars if I could."
"It is staggering to me that this sort of huge oversight of a very basic task would happen at a main dealer."