Jumparooz Inflatable Park Reviews Summary

Staff and Service

Pros:

• "Staff are always polite even have one of them in the inflatables with the kids running around and playing with them."
• "Brilliant customer service from enquiry booking to post party!"
• "All members of staff were very helpful and and made sure we had everything we needed."
• "Staff really welcoming and friendly."
• "The staff couldn't do enough for us and my son and his friends all had a great time."
• "The staff was absolutely amazing!"
• "Staff were really friendly and polite."

Cons:

• "The staff aren't very observant like other places but I think most are part time college girls."
• "The staff weren't friendly, they were rather cold and didn't want to be there going on their attitude."
• "There are serious safety concerns related to the staff's lack of attentiveness."
• "Customer service is awful, staff member taking the food order needs to learn what to do and smile!"
• "The staff wasn't paying enough attention to prevent any of it."
• "Some parents behave carelessly, running wildly and colliding with other kids."
• "Trying to get out the staff was rude and ignoring us leading us to leap over the barrier waste of money staff rude and shouldn't be open with the lack of care."

Cleanliness and Maintenance

Pros:

• "It's clean always see people quickly hoovering after people have left and tables quickly cleared."
• "Really clean environment not too busy as they have coloured wrist bands."
• "It is so clean, reasonably priced and well managed!"
• "The whole place was so clean and tidy."
• "Staff are constantly going around cleaning the carpet."
• "The atmosphere was amazing with lots of staff nearby cleaning as customers were leaving."
• "The facilities as always were clean and well maintained!!"

Cons:

• "The toilets and changing areas were of a poor standard."
• "Place was filthy! Tables peeling and unattractive."
• "The equipment was filthy there is no organisation at all in place it is chaos."
• "Watered down hand wash in toilets."
• "Inflatables had rubbish on them."
• "The baby area toys are absolutely filthy!"
• "Half of the bouncy castles are gaffer taped and they are filthy!"

Food Quality

Pros:

• "The food was amazing all oven cooked, so nothing was greasy."
• "All the kids had a good time, food was great and plenty of juice for the kids."
• "Thehit food was plenty for the children, they all loved the ice cream."
• "The party food was great and went down a treat."
• "The food went down really well too."
• "Food was really good and fresh as well."
• "Delicious food. I had a cheese and onion sandwich and it was on really fresh thick bloomer."

Cons:

• "The food is beyond a joke! Absolutely disgusting my kids couldn’t eat it."
• "They don't permit the children to cut the cake, a crucial part of the birthday tradition."
• "Food & refreshments expensive, then you have to pay for rides on cars, should come up with a deal, like entry, food & so many token for rides."
• "Oh and the food & drink prices have gone up while portions have got a lot smaller."
• "When it came to food, a member of staff put out pizza, a massive bowl of chips, chicken nuggets, fish fingers, garlic bread and.... no utensils to dish up with. No cutlery... it was literally the absolute minimum."
• "The little cafe serves decent food, a little overpriced but that's what you expect."
• "Lady gave us slushies from a broken machine by scooping it out of the top."

Safety and Supervision

Pros:

• "A child hurt themselves and they were quick to respond with a first aid kit."
• "Really safe, well thought out and careful set up."
• "They have thought of everything to keep everyone safe like each hourly session followed by a half hour clean, capping the numbers and frequently checking that everyone is ok and feeling happy."
• "Was a great experience staff were friendly and helped me up (a lot) a child hurt themselves and they were quick to respond with a first aid kit would go back great value for money and food and drinks were a great price and quality."

Cons:

• "If your child struggles to socially initiate play with new children, suffers with any kind of sensory issues involving busy areas etc I wouldn't bother bringing them here."
• "There were big kids around 12 years old running riot in all areas which are supposed to be for toddlers."
• "Once your child is about 2 metres into the bouncey castles they're completely out of your vision."
• "Children are allowed to rampage around the place like animals, diving, jumping and crushing small babies and toddlers."
• "The inflatables are unsafe separating and the staff couldn't give a flying **** you tell them about other kids making it unsafe for other kids and nothing from them."
• "Older kids fighting and bullying younger kids but parents not allowed on the trampolines and no staff observing."
• "There are serious safety concerns related to the staff's lack of attentiveness."

Facility and Amenities

Pros:

• "They have nice party rooms and provide a lot of food, pizza, sausages rolls chips, the usual party food."
• "Would recommend for a birthday party."
• "Had a party here today for my sons birthday and couldn't be more pleased with how it went."
• "I will definitely be visiting here again as well as spreading the word to my friends with other children with additional needs."
• "Not too pricey either."
• "Even when fully booked it never feels too crammed."
• "The staff automatically turned the music off to keep the place quieter."

Cons:

• "The under 2 area is tiny with no room to move around."
• "The only drawback is that my three year old needed their dad to help them and I can’t go due to a problem with the leg but we were told he couldn’t go in."
• "I was asked to leave my 2 year old unsupervised on a large bouncy castle out of sight."
• "The impossibility of supervising my children 'AT ALL TIMES' yet 'NO ADULTS ON THE INFLATABLES PLEASE'."
• "Toys were broken, machines broken."
• "Ball pool had hardly any balls in."
• "The men's toilet door wouldn't close."