Orbital Trampoline Park Reviews Summary

Safety Measures

Pros:

• "So, they take safety very seriously here which does put your mind at ease for good family friendly with good time fun."
• "You have to attend a safety briefing first before you're allowed to go into the play area."
• "Show attendees a health and safety video before the session."

Cons:

• "Suddenly a member of staff came over and said I needed to watch the video so I informed I already had."
• "Staff are now extremely dogmatic about policies which meant we had to pay extra at our last visit."

Staff and Customer Service

Pros:

• "Had a really lovely experience at Orbital, staff were really helpful and the manager Josh took the time to make sure we were all enjoying our time there."
• "The venue is large, well fitted out with many things to do. The cafe is amazing with great food and coffee!"
• "Wonderful place & fantastic staff. I thought I'd lost my 7yo & they soon placed him but in the interim covered all exits."

Cons:

• "One particular member of staff just makes it awful being there. Always at the desk, always has a moody face, and always is very rude."
• "Unfortunately, the girls working in the cafe were rude there were 4 of them sat there as I approached. Not one of them stood up to greet us."
• "The 'supervisor' doesn't exactly make you feel welcome, no smiles to my 2 year old and to be honest no smiles at all."

Facilities and Cleanliness

Pros:

• "The facilities are neat and clean (toilets and food available)"
• "Friendly staff and a big indoor jumping area with added pens! Super trampolines and other games."
• "It was not crowded and it felt very safe. There was a safety video before our turn."

Cons:

• "The toilets.. wow, how unbelievably disgusting."
• "Stinky, unhygienic, not enough....one loo for more than 50 men and two for same number of women any given time in that area....my wife went in and nearly vomited and ran out."
• "Trampoline area itself fine but the Costa seating area upstairs is filthy. Absolutely disgusting. The toilets are even worse."

Experience and Activities

Pros:

• "A variety of games you can choose, from rock climbing to trampoline dodge-ball."
• "Facility it well kept and staff are super friendly. Highly recommend for the whole family!"
• "Loads of different trampoline bits to have on. From ninja warrior obstacle courses to a total wipeout."

Cons:

• "But the rules are so strict it's off-putting I understand there is health and safety for a reason but by the end of the night I was unsure if I was even allowed to bounce on the trampolines."
• "The bit that bothers me the most about this place from my 2 visits is the rules rules rules rules rules."
• "The staff are the worst, absolutely ruined our experience. No sense of customer service to even attempt to rectify a mistake on their behalf."