"The chap behind the the counter was very helpful, polite and empathetic."
"Really friendly staff and quick service."
"Friendly A1 service all knowledgeable and welcoming."
"Very friendly and welcoming…"
"So happy with the service I received at A&S cycles."
Cons:
"Both my female staff felt treated with horrible attitude."
"Completely unhelpful service."
"But bike shops that don't help you fix your bike, don't let you use a tool in the shop right in front of them, and can't use a spanner because they're not mechanics... waste of space."
"A place where reckless people work."
"Although the staff are pretty polite and make you feel welcome, they are outright thieves and pooor mechanics."
"The owner is rude and quite nasty."
"I came at the time I left my bike. Staff said they would finish until 2 o'clock. And when I arrived nothing had changed on my bike."
Quality of Repairs
Pros:
"The technician had excellent knowledge and turnaround on the repair work was quick and efficient."
"They always do the best thing to fix your bike without overcharging you."
"No false promises, very fair prices and the work was carried out to a very high standard."
"The work was outstanding!"
"Fast and efficient service, great prices and quality repairs."
"They put my bike together properly and I’m looking forward to going back for some accessories soon."
"They really want to send you away satisfied. And I am."
Cons:
"I know my stuff about bikes and I've spoken to 6 separate people about their experience here (all young men and women who knew nothing about bikes) and all of them basically got robbed."
"Wasn't quite prepared for such a shameless attempt to rip me off."
"£7 for two P clips. Vastly overpriced."
"After the mechanic had fixed something on my bike, he had left my breaks loose, the hand break was flapping around and was quite dangerous."
"They wanted to charge me £10 to fit the bracket to my bike, a two minute job."
"Turns out they fitted my bicycle with a tyre that was 6mm too small and when i went to get my refund i was informed that the size was “a matter of opinion”."
"Low skill mechanics and low stock means it could be a week before it is fixed."
Communication
Pros:
"Great service and communication. Bike feels like brand new!!!"
"Sham and Eisa communicated throughout with what's needed and optional costs."
"The communication with Sham was outstanding."
"They were really great at communicating with me about when my bike was ready."
"Constant contact to let me know what was happening at every step of the way."
"Also really prompt and reliable communication throughout."
"It was a joy to visit their shop for my bike fitting."
Cons:
"Don't bother to answer their phones."
"So I don't think I will go there again as I felt really uncomfortable and 'moaned' at."
"They wouldn’t fit it for me without charging a fiver, which seemed like a bump."
"This is the first time I've ever been compelled to write an online review on any subject whatsoever but unfortunately the unhelpful attitude of this bike shop has driven me to this."
"Your response below a similar complaint replying they might not be genuine because they are associated with another customer is preposterous and completely ignoring a fundamental issue with your establishment."
"Don't bother with these jobsworths."
"Mechanic suggested that he'd have to charge me extra owing to this in labour on top of fitting a new inner tube."
Value
Pros:
"Very highly recommended!"
"They are reasonably priced and don't take you for a ride."
"I have just come out of A&S after a super service with very reasonable prices!"
"No false promises, very fair prices and the work was carried out to a very high standard."
"More than reasonable fee which I tried adding a fiver to and they refused!"
"Both times they’ve helped me very quickly and for a really reasonable price."
"They’re incredibly knowledgeable, helpful, and very very reasonably priced!"
Cons:
"Wasn't quite prepared for such a shameless attempt to rip me off."
"£7 for two P clips. Vastly overpriced."
"They wanted to charge me £10 to fit the bracket to my bike, a two minute job."
"Turns out they fitted my bicycle with a tyre that was 6mm too small and when i went to get my refund i was informed that the size was “a matter of opinion”."
"Low skill mechanics and low stock means it could be a week before it is fixed."
"They wouldn’t fit it for me without charging a fiver, which seemed like a bump."
"Mechanic suggested that he'd have to charge me extra owing to this in labour on top of fitting a new inner tube."