Address: Bali Hai, Roydon Rd, Harlow CM19 5DU, United Kingdom
Phone: +441279793995
Rating: 4.5
based on 109 reviews.
Customer Service
Pros:
"Matt and the team at My CarHub LTD were truly amazing! Polite, professional, knowledgeable and extremely helpful."
"Ricky was very helpful even after the purchase he answered all the questions I had."
"Richard was extremely professional and a joy to work with."
"James; who went above and beyond to ensure I was provided with all relevant information needed."
"All the staff were very friendly and made the process very simple and fun."
"Richard in Sales was great and Ricky the finance guy from Creditas whom only works there part time couldn’t do enough for me! Very helpful and responsive."
"Dealt with James, who just made everything easy."
Cons:
"Requested a refund, told that I would have to take less than what I paid as it has an extra owner and extra miles. I have since been ignored."
"I ask for a refund, it's agreed, I turn up and refund is retracted."
"What got me so mad was when he called me a LIAR saying I had driven the tyre flat."
"He was so rude stating 'OUR CAR OUR PROBLEM.'"
"Had to phone him almost every day for an update, most of the time he never picked up and if he did then he was rude, and never gives you a straight forward answer!"
"Please beware of unethical behaviour of Car Hub dealer at Harlow."
"VERY UNPROFESSIONAL."
Quality of Cars
Pros:
"They have some really nice motors, we are really pleased with our new car, low mileage spotless inside and out."
"The car is in perfect condition and I couldn’t be happier!"
"The car is a DREAM to drive."
"Three weeks in, the car is proving to be every bit as good as it looked."
"Supplied me with quality BMW at a great price."
"The car is in fantastic condition and the showroom is outstanding."
"The car itself is faultless, looks stunning and drives spot on."
Cons:
"Car failed on the way home and also we noticed a tyre had a large gash in."
"Car Hub had mechanical issues rectified and will refuse to change the leaking roof due to them not being able to claim costs back off a warranty and its an old car so why should he change it."
"Sold me transmission fault vichle!"
"Bought a car, failed on the way home."
"Sold me a Mini Cooper S convertible in January 2021 which has had difficulties since I bought it, constantly breaking down with also a leaking roof."
"Suspension arms needed replacing, service manuals were missing along with keyless entry, the inside tyre wall was split and the water motor for the wipers was burned out."
"Bought Car over 50,000, mis sold, lied, broken down after 1000 miles done."
After Sales Service
Pros:
"They have been very helpful with after sales service answering all questions I have had."
"A few days into my new car I had an issue with the sat nav, one call to Ricky and it was all sorted, so a great after sales service too."
"Their mechanic diagnosed the problem and they fixed it for me free of charge with no argument."
"All the staff are friendly and professional and there is definitely no ‘hard sell’. The aftercare is also exceptional."
"I had a minor issue after driving home and noticing something I had carelessly overlooked, they fixed it without hesitation - most would have refused."
"They also provide great after care service."
"Really impressed with the after service as i had a puncture on the way home and Matt came out and sorted it for me."
Cons:
"Warranty is seems just a scam."
"Now, a long, arduous and costly process of trying to get a cowboy outfit to show a modicum of dignity or respect."
"Spoke to the management but a year on nothing has happened."
"Has not been fixed, asked for a refund and now being ignored."
"Think twice before buying as we have had worst ever experience!"
"Had to go through my finance company just to get my car back!"
"Horrendous. What a scam! Friendly exterior covering a cowboy scamming outfit."
Financial Services
Pros:
"Finance was pretty much instant after a few questions very competitive APR."
"They also found me the best finance option possible."
"Sales manager Matt patiently helped us to buy insurance, and take payments from cards and sent staff to train us for first time driving."
"Matt was very kind also to go out of his way to help me secure and amazing finance package."
"They sorted my car finance in no time."
"Seamless service and rapid. Finance no issue."
"They organised my finance and service plan for me, and they have great rates compared to majority of the market."
Cons:
"I can't afford another vehicle as I have £24500 tied up in this vehicle, along with various costs to hire a vehicle for the month they were 'fixing' the vehicle."
"When i first saw the car on the website and on my first visit to see car it self, the price was x amount, i even took a screen shot,the day i went to pick up the car and make the payment i was presented with a different price."
"Asked him the price for two adjoining cars and was quoted respectively. Checked online on autotrader, he quoted 1500 quid more then he advertised."
"For them to tell me; I am sorry that car has now been sold."
"They informed me 15 mins before the appointment whilst I had already driven for 1.5 hours to reach their office."
"He made it seem like it was all my fault and some thing I had done."
"He refused to belief they had done anything wrong."