Cavectra Centre Reviews Summary

Customer Service

Pros:

• "Both Brian and Yiannis are very friendly and pleasant to deal with, and kept in contact throughout my purchase."
• "Yanis and Brian got it sorted quickly and were personable and helpful always getting back to you within the day or so."
• "I initially went to Carvectra to view a specific car...I was met with grace, competence, fantastic customer service and efficiency."
• "Brian and Yannis were both incredibly helpful, they recognised the car had some works needed doing...They have done a top job on repairs."
• "The people are so helpful and nice and very responsive when calling up for any questions or advice."
• "Yanis assisted me in buying a car, every step of the way he has been great. Any issues we have had with the car he has helped resolve."
• "Any problems and you just phone them up and they are always willing to help!"
• "Amazing service from Yannis and Brian...No pressure sale they made me feel very welcome and answered any questions that I had about the car."

Cons:

• "However, my issue is their after-sales conduct which is very poor."
• "When I questioned him, he slammed the phone down on me and his colleague had to step in."
• "Shocking service and they should be appalled to even call this place a business."
• "DO NOT LEAVE A REVIEW STRAIGHT AFTER YOUR PURCHASE."
• "Lady member handling phone calls very rude."
• "Don’t waste your time with this outfit and buy from a proper showroom."
• "Very unprofessional service. Continuously say they will order parts for the car that should ALREADY be fitted...leaving you on hold for weeks."
• "DO NOT DEAL Not good people, we traveled from Lancashire...They would not even refund half of our expenses."

Vehicle Quality and Preparation

Pros:

• "Cavectra had given the car a full engine and gearbox service, as per part of their standard preparation for sale of these types of vehicles."
• "The car drives superbly. There was an issue with the central locking, which is a known issue with JLR cars historically. The great thing is that Brian and the team fixed the problem again with minimum hassle to me."
• "Picked up my jaguar xf r-sport from them just over a week ago, the car is a dream drives perfect no faults at all."
• "Picked up the car a week later with a new mot, service and clean. So far the car is a dream and my wife is over the moon."
• "Just purchased a 2010 built Peugeot 3008 from Cavectra. The customer service was fantastic and the car was like new when we collected it. MOT'd and serviced."
• "Got recommended by friends to come here and would definitely recommend to anyone else looking for a car."
• "This has to be the best car dealer around!!. From start to finish myself and my son were well looked after by Yiannis and Brian."
• "Bought an HSE Sport from this dealership as we have bought 2 x previous cars from them. Yiannis managed all the paperwork and we cannot fault his attention to detail and keeping us updated with the progress."

Cons:

• "I initially purchased my ford focus from the garage...I highlighted this issue to the garage...I was then advised that it would cost about £4k to repair the vehicle."
• "Absolute crook of a man sold a death trap to me a few months ago."
• "I bought a car totally broken, with leaking oil, with a broken gearbox that cost me more than twenty thousand pounds."
• "Terrible customer service. Purchased a car just over a month ago. Having a rook full of faults with the car and Cavectra aren’t interested."
• "I went to see a Black Golf GT TDI 2016, when I arrived I found the car had 4 badly scraped alloy wheels, drivers side of the car has been involved in a accident and badly repaired."
• "Had a problem with the boot lock rang cavectra centre to inform them was told to bring car in straight away and they will get it sorted out and true to their word new boot lock was fitted while I had the use of a courtesy car."
• "If I could give this no stars I would. I bought a car from here exactly a year ago today and it's failed it's MOT miserably."
• "Don't go off their reviews as you could be one of the people to get the same service I have received or worse!"