CarStore Ipswich Reviews Summary

Customer Service

Pros:

• "Richard Watson was incredibly patient, particularly when I changed my mind half way through the process."
• "Sam was very knowledgeable, patient, and went above and beyond to address my questions and concerns."
• "My fiancée bought a car through Sam at this dealership. It was a hassle free, straightforward experience."
• "All the staff were very welcoming and helpful on our first visit."
• "Superb service from Sam at Car Store Ipswich. Very helpful from start to finish."
• "Thanks Sam , you made the whole process from test drive to purchase to collection completely hassle free."
• "I dealt with Sam at the Ipswich branch and from start to finish he made the process simple and easy with no pressure or stress."
• "Thank you Ian. Not usually one to leave reviews etc but just had to say how nice and easy these guys made buying a car!"

Cons:

• "Shambles of a dealership, this was a distance sale so condition of the vehicle was via video and word of mouth which was described as sublime by Dylan."
• "Bought car from here and after few days car didn’t start there was showing fault battery shut off and so many things."
• "Not a great experience, turned up to sell my car, made an app online, no one knew why I was there and was told they don’t get told about bookings."
• "Terrible experience with Adam at Ipswich Carstore please don't waste your time reserving a car for them to tell you they have sold it someone else the next day."
• "Good luck if you need any thing from the Ipswich team ! Worst customer service I have experienced !"
• "Awful experience yesterday. Called in to get a price for my car. No customers in store at time of visit."
• "Very poor customer service."
• "Worst mistake I ever made was buying a car from car store Ipswich… stay away at all costs."

Vehicle Quality

Pros:

• "The car itself was immaculate and as described."
• "Great place for good variety used cars, comfortable clean premises, friendly staff."
• "3 weeks ago we bought a Discovery Sport. Everything so far is going well and Ian was most helpful."
• "Wonderful car buying experience. The team were fab, specially David."
• "Very happy with my gorgeous new car and would thoroughly encourage my friends and family to use CarStore in the future."
• "I viewed the car on monday, Ian helped me out, had a test drive, loved the car."
• "Extremely happy with my experience with CarStore today and in particular the superb customer service and expertise of Ian."
• "Thank you Dillon for all your help with buying our new car, nothing was ever a problem and even helped get the car we wanted brought down from wakefield."

Cons:

• "Shambles of a dealership, the damage on the vehicle was conveniently omitted from any footage or verbal description."
• "Bought car from here and after few days car didn’t start there was showing fault battery shut off and so many things."
• "After a really negative experience with Car Store Gloucester last year, Ian from the Ipswich store has done everything possible to give me a really positive experience from start to finish."
• "After it was fixed we had to clean the car internally again as it was extremely dirty, rubbish, coffee marks on the ceiling, sticky residue on the steering wheel."
• "The car had an immediate misfire fault and kept flashing the engine warning light on the dashboard."
• "It honestly has been one of the most stressful and ridiculous things I've ever tried to sort out."
• "If I could give it a 0 I would. DO NOT BUY FROM HERE!"
• "Couldn’t have purchased a worse car… numerous failures, multiple breakdowns and despite being in repairs for up to 6 months with CarStore, the issues were not resolved."