Sainsbury's Reviews Summary

Staff and Service

Pros:

• "Even in these difficult times. I find the staff to be very helpful."
• "Without doubt one of my favourite supermarkets to shop at."
• "The staff go above & beyond the call of duty...To help the customers in every way possible."
• "Shop here every Friday, travel from Malvern to take mum shopping, fabulous staff, chatty, friendly, helpful really lovely atmosphere."
• "Staff are very friendly and willing to help beyond your initial request."
• "The staff have excellent people skills and seem happy in their job roles."
• "All staff especially helpful during pandemic but Michelle in particularly is always friendly and extremely kind and prepared to go the extra mile."

Cons:

• "worked on the counters department (deli, fish, bakery etc) at marshall lake, horrible place to work, cliquey, workplace bullying, too many managers standing around laughing at staff."
• "The staff aren't friendly or helpful."
• "The staff are rude, unhelpful or disinterested."
• "Very disappointed with the service, making up of our order, dirty tables....many."
• "Spoiled by the miserable assistant on tills Bhari...couldn't be bothered to speak even to tell us the bill."
• "assistant was rude and unhelpful."
• "Very unhelpful staff in the hot food area."

Store Layout and Accessibility

Pros:

• "Supermarket with all facilities needed."
• "This is a reasonably big store with plenty of parking with a few other shops across the road."
• "Nice spacious store with all the usual fare."
• "Plenty of disabled parking, easy access for wheelchairs."
• "Plus points are the very large car park, you do not need to pay a deposit for a trolley and you can use self scan."
• "A large supermarket with an excellent range of foodstuffs, clothes, kitchen, garden and other ranges with café."
• "Local Sainsbury's with ample parking."

Cons:

• "The fridges are covered in mould."
• "The entry and exit doors are dangerously small."
• "I was perplexed though as to why things are put in different places making it hard to find all the alternatives."
• "Growing concern over short dated (some out of date!) ready meals."
• "Large areas of empty shelves, almost no fresh fruit and 'standard' items disappear are out of stock for weeks on end."
• "The isles are quite close together which can make it hard for new customers to find certain things."
• "Not enough manned tills which I have complained about (falls on deaf ears) with cashiers who don’t have a clue what they're doing especially since the new software has been installed!"

Product Selection and Quality

Pros:

• "They have great clothes, as well, for women and their shoe range is great."
• "Little on the expensive side but it's really nice to be able to shop for virtually everything in the same store."
• "It have a great breakfast 🍳 and lunch choices and freshly cooked."
• "love the salad bar. plenty of nice salad items and meats etc."
• "Huge product selection which is great."
• "Everything that Sainsburys sells is in this enormous store."
• "Large clothing selection and large toy selection."

Cons:

• "Their shelves are poorly stocked, leaving me with a number of items to find elsewhere."
• "Freezers empty of some of the ice lols."
• "I could not rate the store at shirley/Solihull because the shop had nothing in it I couldn't even get the basics all fixtures and fittings were completely empty."
• "The prices are reasonable and the food last long and is great quality."
• "The chicken in Sainsbury's is always low quality and has lots of bone/not nice parts left on it unlike other supermarkets I've used."
• "They had no Bananas when I visited which is very unusual for a large supermarket such as Sainsbury's."
• "No fresh peas, little / grotty broccoli."

Customer Experience

Pros:

• "This is my weekly shop. Love the shop and it always has everything i will need."
• "used it to collect a item from.argos very nice friendly assistants."
• "The staff are courteous and always friendly."
• "That was then -Bit of a mixed bag to be honest. And this is now! Wow what an improvement over last time I visited."
• "Argos is conveniently located within the store."
• "All the normal supermarket items including a large range of vegan food."
• "A big superstore, many parking spaces, good products."

Cons:

• "Can not believe how such a nationally recognised supermarket can have such an appalling customer service."
• "Extremely disappointed that Sainsbury's have taken away trolley and hand sanitizer stations."
• "Awful. Had a click and collect service. Refused to use the tracking number for the order."
• "Very disappointed with the service, making up of our order, dirty tables....many."
• "Shocking customer experience and virtually impossible to make a formal complaint!"
• "Customer service is none existent how those store has gone down since Covid19 is shocking hardly any checkout tills open anymore."
• "Very disappointed lately, outstanding money owing to us from goods received via delivery."