Sainsbury's Reviews Summary

Store Layout and Facilities

Pros:

• "Very large store with massive car park & fuel station adjacent."
• "Nice Sainsburys store, laid out well and clean and tidy."
• "Lovely shop loads of parking, child and disabled bays."
• "Easy parking. Toilets. Disabled facilities and wheelchairs. Parcel collection point also. Petrol garage."
• "Nice big store with lots of space and wide range of products."
• "A big Sainsbury's with pretty much everything you'd ever need."
• "Massive supermarket, probably has everything you could ask for."

Cons:

• "The access road in is poorly laid out with all traffic in and out converging to garage for fuel and shop."
• "One annoying feature is the signs being placed halfway down the aisles."
• "The food on the shelves is not organized."
• "Confusing layout of Isles which had no resemblance to other Sainsburys layouts."
• "But why is it such a mess inside and in the parking lot?"
• "I couldn't get my head around the layout of this store."
• "The Chichester branch has dropped its standards again, they don't think about the elderly when they change their shelves around."

Staff and Customer Service

Pros:

• "The staff, however, are most helpful and try to find what you are looking for."
• "All staff on hand to help. Always smiley n there to assist."
• "A large supermarket with friendly and helpful staff."
• "Really enjoying this sainsburys, members of staff are always seen with a smile and ready to help."
• "The staff have always been cheerful; obliging and ready to help."
• "Really friendly staff."
• "Very helpful and friendly lady on the kiosk/Cs this lunchtime."

Cons:

• "Going through the checkout the young man looked bored stiff."
• "The checkout woman was really horrible."
• "One of the staff was very rude."
• "Very bad service at the Argos counter when ordering a fridge/freezer order failed despite payment with card shown as pending had to repay and now find twice the price has been taken from my account."
• "Staff generally have the attitude that grocery shopping etc is a leisure activity without personal time constraints on the customer."
• "Self checkout staff frequently inattentive and not friendly."
• "Poorly trained checkout staff with no initiative."

Product Availability and Quality

Pros:

• "Always well stocked with helpful staff."
• "Store wasn't too busy shelves were nice and full and good availability."
• "Love the Taste the difference range. Fresh foods are low priced and v good freshness and quality."
• "Supermarket is fine and generally well stocked."
• "Shelves were well stocked and checkout que was non existent, one of the nicer shopping days."
• "Good easy to find vegan sections."
• "It's a great store with a wide range of products and lotsa parking spaces."

Cons:

• "I went on a Saturday late afternoon and the fruit and veg aisle was rather sparse."
• "Some items are still hard to get hold of."
• "Some empty shelving remains empty of the designated products for weeks on end."
• "Sainsbury's now do not seem to have as much stock on the shelves as they used to."
• "By the time we get there the shelves are thinly stocked with many items unavailable."
• "Sainsbury's was like a wasteland this morning. Please tell me what you are doing to stop people clearing the shelves and stockpiling?"
• "The shop was almost empty on soft drinks which we were looking for."

Sanitation and Maintenance

Pros:

• "The store was very clean!"
• "Always clean, helpful staff, stocks nearly always on the shelf."
• "The inside looked great and they did a great job."

Cons:

• "Nice sized store and really friendly staff but my god are the toilets awful."
• "They have had problems with their toilets for years and still blocked and not clean."
• "Very disappointed today after driving back from Cornwall overnight only to find there is no hot food today went to the toilet both urinals not working and only two people on the tills and queues very disappointed all in all."
• "The store was like a big refrigerator and being in a wheelchair by the time I'd done my shopping I came out and I was so cold my teeth were chattering!"
• "No loo paper in any cubicles and two other ladies solid waste still at bottom of pan."
• "To serve scrambled eggs on toast on pitch black burnt white toast insults anyone's intelligence."
• "This shop has gone down Hill really Badly shelves badly stocked."