Morrisons Reviews Summary

Store Environment and Cleanliness

Pros:

• "Always find the shop clean."
• "The place is kept clean and they have a decent range of produce for the size of the shop."
• "All staff extremely helpful. Very clean toilets. Good customer service."

Cons:

• "Awful experience, dark, dingy and depressing, staff unhelpful, no carrier bags available to purchase."
• "Used to be a great place to shop. Now the shelves are often empty, the place is dark and looks dirty."
• "Cafe normally good, but today all trays either dirty with food or dripping with liquid. Cake stale, staff too busy chatting with other staff, ignoring customers not like this place at all."

Product Range and Availability

Pros:

• "This is a really large store with a great range of products from homeware to clothes and loads more."
• "Essential foods, garden, clothing, housewares.& its nice to see they've still got fish, deli, hot food, bakery counters..most other supermarkets haven't got them anymore."
• "Despite its relatively small size, they have a big variety of produce."

Cons:

• "Terrible store no salad shelves empty no prawns yogurt drinks all fallen out of packaging."
• "Used to be a good place to go food shopping, not anymore, customer service is appalling."
• "Lighting at 10h20 is pathetic & most staff are packing shelves making it difficult to get certain products."

Customer Service Experience

Pros:

• "The staff are in the main friendly and helpful."
• "Helpful staff work here."
• "Friendly young member of staff was very helpful in assisting with the lack of a coin for the trolleys."

Cons:

• "Worst Supermarket in Bracknell., by a distance. The self-checkouts don't work properly and they rarely have staff monitoring them."
• "Big queues at tills, loads of tills not in use, staff standing around chatting and doing nothing when they could be serving."
• "Guy on customer service desk was very rude, unhelpful & dismissive."

Checkout and Payment Process

Pros:

• "Best by far... Lots of checkouts so no long queues."
• "Usually quite quick to get through the tills here even when busy."
• "The payment systems were down during my visit... But the staff handled it like absolute champs."

Cons:

• "They lose points by the fact my Morrisons More card, that I got early last year, has expired due to inactivity."
• "Not very good today? I had two people waiting in front of me when the card machine would not work."
• "Understaffed with couldn't care less staff and cafeteria was hopeless with long queues broken equipment and scaled back items due to broken equipment."

Food Quality

Pros:

• "Wow. Very impressed with the cafe. We was straight in, food came out lovely and hot."
• "The fresh Victoria sponge is one of the best I've ever had 🤤 and the black forest muffins are amazing!"
• "Each treat was fresh, flavorful, and exceeded my expectations."

Cons:

• "Only one lady on the till doing her best. Ordered food when it came was unedible, shan't be eating a snack their again, very disappointing."
• "Very disappointed, hardly anything was available from the menu, customer service was non existent, dirty cutlery waited 30 minutes for food."
• "I had a roast chicken as a meal on Saturday, 15 Jul 23, and it was stinking."