Address: Parkgate, Stratford Rd, Shirley, Solihull B90 3GG, United Kingdom
Phone: +441212963731
Rating: 3.5
based on 113 reviews.
Customer Service
Pros:
"Aleena was kind and sweet to me and my 5 year old nephew without serving us at first."
"They were both friendly, sincere and genuinely wanted to help."
"It is rare to find someone who has insight and vision doing their job and is genuinely helpful."
"What was initially a poor experience, was resolved fully by Senior Manager, Paul."
"A very pleasant store where the staff were nice and friendly."
"Mark another member of the Asda staff offered to go out to get me one."
"I decided to use the self scan checkout and was helped by a friendly member of staff so overall happy to give positive feedback about the store and the staff on duty."
Cons:
"Dreadful experience in cafe."
"Very rude staff! Especially a woman called Susan she was not helpful at all, she spoke very rudely, never said thank you or please and when my mother was struggling with bags instead of helping her she made a snide comment."
"The staff member who was dealing with us was very rude and completely dismissed us and this made us feel like criminals."
"I was served by Dan on the self checkout, on 27th October 2020 he was so rude and aggressive."
"Extremely rude and unhelpful staff."
"Rude customer service on fast check out."
"Customer service lady Ashley very rude, and duty manager was so harsh bully and racist."
Store Management
Pros:
"The car park is free which is useful."
"There is also ample parking and very rare to not find any parking."
"The store is not cramped and very clean even in the busiest times."
"Good selection of products at cheaper prices compared to other supermarkets."
"A very and at long last a very good sized Asda store."
"Great range of smaller shops within the centre."
"Well stocked, well organised."
Cons:
"every time I go here never have anything in stock you walk around and have empty shelves and when paying for goods fast track till don't work always coming up with error and you wait for help so long rather drive miles away to another Asda"
"Worst supermarket in Shirley, no basic foods like fruit, veg and bread stocked up in the morning."
"Just never have enough stock out or even on the shelves you always have to ask for it all they do not have it."
"Asda sent out lots of leaflets for special items for Xmas - despite trying for the last 3 weeks none of the items I wanted were available despite multiple visits - most frustrating"
"However for the last 5 weeks the baby aisle has been appalling, shelves a total mess stock not replenished."
"Very very poorly managed store, please check dates as always finding out of date items still on shelf."
"Store is going downhill rapidly, shelves often empty, stock in the wrong place and wrongly priced."
Product Availability
Pros:
"Good and has everything, 24 hours (not on the weekend), most of the staff are lovely and hilarious."
"Good products at good price and good choice of Asian, Chinese etc food."
"The shelves are mostly stocked up and the prices are great."
"Lovely store, I do my regular shop here and find everything that I need."
"When it’s there it’s a wide range and good prices."
"Although they didn't have everything I wanted (as it's on offer) they had lots of stock on the things I did want (that wasn't on offer)."
"I love this Asda! Great stock, helpful staff, easy to park etc and the cafe is much improved."
Cons:
"Worst experience ever. Paid for shopping on 2 self service tills as I went with my cousin and he had his own shopping."
"She was literally throwing shopping items and refused to give me one jumper."
"Click and collect is becoming pants."
"Never will I shop in Asda again."
"My phone was stolen at this store at self checkout bay 31, staff will toss you from one member to another."
"The items in question are mainly multibuys soups and milk."
"After 2 yrs of emails they still can't fix the #ev chargers which haven't worked since being installed."