Mimi’s Coffee and Dessert Lounge Reviews Summary
Category: Cafe Hounslow
Staff Friendliness and Attitude
Pros:
- "Friendly staff, we was greeted by the (I assume owner, she was very on the ball and friendly) staff member."
- "Not to mention the wait staff, Beatrice-Elena, and Larisa were very sweet to me."
- "Staff were quick to serve and very friendly."
- "If you get Richard to serve you, you will understand what I mean. Great guy to talk to."
- "The staff who served us were also really lovely."
- "We asked for extra items for the kids (that were not on the menu) and the staff were more than willing to accommodate."
- "Staff very warm and friendly."
- "The owner who was super friendly and came to chat to us and check in on us a few times."
Cons:
- "The staff didn't speak to us nor greet us."
- "I spoke to the lady on the till when I paid but got the impression that my comments were just being ignored."
- "Service was very slow and unattentive."
- "The chai latte was delicious but the customer service was terrible."
- "We waited 40 mins for our breakfast only for it to arrive cold. We called staff she wasn’t one bit interested in listening."
- "She was very rude to me. I paid my bill and she start shouting on me for no reason."
- "We were rudely told that the windows are open. All three European women working there looked like they all hated their job."
- "Very rude waitress, rolled her eyes because we asked for actual glasses."
Food Quality and Variety
Pros:
- "Food was very tasty and filling and well worth the price."
- "My Sticky Toffee Pudding with English Custard was worldwide the best!"
- "Food was great when it eventually arrived."
- "Tried this for the second time. At first it was breakfast, which was fantastic."
- "Their deserts can contend with the best."
- "The waffles & crepes are amazing, plenty of options."
- "Food is always delicious, good portions and a good price too."
- "Waffle Banoffee taste really good and the dessert is massive...enough for two."
Cons:
- "The chicken burrito I ordered had barely any chicken but was filled with rice and beans."
- "The delayed arrival of our waffles and crepes, coupled with a disappointing Oreo crunch lacking substantial toppings."
- "Sausages were chicken but staff told me they were pork."
- "The second picture was from 2021 and the first from today. The sizes have become very small and yet the same price of £7.50."
- "We ordered 2 waffles at £8.95 each, we were really disappointed with today's quality and food."
- "I ordered the “homemade apple crumble” which was undercooked with crunchy bits of sugar everywhere."
- "The pistachio ice cream was tasteless and the honeycomb cheesecake was stale."
- "The bubblegum flavour was so disgusting with loads of food colouring and sugar."
Service Efficiency and Attentiveness
Pros:
- "Service was quick (she told us they were short stuffed but you honestly wouldn’t have noticed as the food and drinks came out quick)."
- "Service was very quick."
- "It’s been great during the Covid government eat out scheme - the place was heaving and the customer service was friendly as always."
- "After sitting for about 20mins and spending around £40 on dessert we was recieving very obvious dirty looks from owner."
- "Everything tastes great, especially the breakfast which is made fresh. Unfortunately, this is the cause of breakfast taking slightly longer."
- "Brilliant meal!"
- "We didn’t wait too long to order but she forgot my glass of water ( after coffee, I always drink water) Our poor waitress is buzzy bee."
- "The customer service was great. Very friendly & helpful staff."
Cons:
- "Service was very slow and unattentive."
- "The lady serving me was on the phone to a friend for some time before serving me in a very rude fashion."
- "Service was very slow today. It was not even that busy."
- "The staff member serving seemed half asleep, as if she got out of bed."
- "We waited 40 mins for our breakfast only for it to arrive cold."
- "We were rudely told that the windows are open. All three European women working there looked like they all hated their job."
- "Very rude waitress, rolled her eyes because we asked for actual glasses."
- "It was only after waiting for over 10mins we asked and they told us to go to the tills to order."
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