Mimi’s Coffee and Dessert Lounge Reviews Summary

Category: Cafe Hounslow

Address: 5-8, Noble Corner, Great West Rd, Hounslow TW5 0PA, United Kingdom

Phone: +442085772000

Rating: 4.1
based on 161 reviews.

Staff Friendliness and Attitude

Pros:

  • "Friendly staff, we was greeted by the (I assume owner, she was very on the ball and friendly) staff member."
  • "Not to mention the wait staff, Beatrice-Elena, and Larisa were very sweet to me."
  • "Staff were quick to serve and very friendly."
  • "If you get Richard to serve you, you will understand what I mean. Great guy to talk to."
  • "The staff who served us were also really lovely."
  • "We asked for extra items for the kids (that were not on the menu) and the staff were more than willing to accommodate."
  • "Staff very warm and friendly."
  • "The owner who was super friendly and came to chat to us and check in on us a few times."

Cons:

  • "The staff didn't speak to us nor greet us."
  • "I spoke to the lady on the till when I paid but got the impression that my comments were just being ignored."
  • "Service was very slow and unattentive."
  • "The chai latte was delicious but the customer service was terrible."
  • "We waited 40 mins for our breakfast only for it to arrive cold. We called staff she wasn’t one bit interested in listening."
  • "She was very rude to me. I paid my bill and she start shouting on me for no reason."
  • "We were rudely told that the windows are open. All three European women working there looked like they all hated their job."
  • "Very rude waitress, rolled her eyes because we asked for actual glasses."

Food Quality and Variety

Pros:

  • "Food was very tasty and filling and well worth the price."
  • "My Sticky Toffee Pudding with English Custard was worldwide the best!"
  • "Food was great when it eventually arrived."
  • "Tried this for the second time. At first it was breakfast, which was fantastic."
  • "Their deserts can contend with the best."
  • "The waffles & crepes are amazing, plenty of options."
  • "Food is always delicious, good portions and a good price too."
  • "Waffle Banoffee taste really good and the dessert is massive...enough for two."

Cons:

  • "The chicken burrito I ordered had barely any chicken but was filled with rice and beans."
  • "The delayed arrival of our waffles and crepes, coupled with a disappointing Oreo crunch lacking substantial toppings."
  • "Sausages were chicken but staff told me they were pork."
  • "The second picture was from 2021 and the first from today. The sizes have become very small and yet the same price of £7.50."
  • "We ordered 2 waffles at £8.95 each, we were really disappointed with today's quality and food."
  • "I ordered the “homemade apple crumble” which was undercooked with crunchy bits of sugar everywhere."
  • "The pistachio ice cream was tasteless and the honeycomb cheesecake was stale."
  • "The bubblegum flavour was so disgusting with loads of food colouring and sugar."

Service Efficiency and Attentiveness

Pros:

  • "Service was quick (she told us they were short stuffed but you honestly wouldn’t have noticed as the food and drinks came out quick)."
  • "Service was very quick."
  • "It’s been great during the Covid government eat out scheme - the place was heaving and the customer service was friendly as always."
  • "After sitting for about 20mins and spending around £40 on dessert we was recieving very obvious dirty looks from owner."
  • "Everything tastes great, especially the breakfast which is made fresh. Unfortunately, this is the cause of breakfast taking slightly longer."
  • "Brilliant meal!"
  • "We didn’t wait too long to order but she forgot my glass of water ( after coffee, I always drink water) Our poor waitress is buzzy bee."
  • "The customer service was great. Very friendly & helpful staff."

Cons:

  • "Service was very slow and unattentive."
  • "The lady serving me was on the phone to a friend for some time before serving me in a very rude fashion."
  • "Service was very slow today. It was not even that busy."
  • "The staff member serving seemed half asleep, as if she got out of bed."
  • "We waited 40 mins for our breakfast only for it to arrive cold."
  • "We were rudely told that the windows are open. All three European women working there looked like they all hated their job."
  • "Very rude waitress, rolled her eyes because we asked for actual glasses."
  • "It was only after waiting for over 10mins we asked and they told us to go to the tills to order."

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