"The food is beautiful, well cooked and beautifully presented."
"Outstanding food and an extensive menu."
"The food is excellent and really reasonably priced."
"You can tell the food is freshly made, and the portions are perfectly generous."
"Mussels is fresh and the paste is good. Hot wings are delicious."
"The food is delicious, fresh and so tasty."
"The food we have is always piping hot and delicious."
Cons:
"The breakfast was okay but nothing to write home about especially considering the price."
"These pancakes (and bacon which cost 9.50) were dry and clearly warmed up buttermilk pancakes from the supermarket and no more than 3inch in diameter."
"The food was very greasy and not very tasteful."
"Great decor and atmosphere, unfortunately my food was not the best."
"Food was incorrect and poorly made and extremely poorly presented!"
"Unfortunately my food was not the best, for £10 I at least thought I’d get real chicken in the chicken and bacon salad bowl."
Staff and Service
Pros:
"Staff were friendly and helpful."
"Prompt service even though busy, friendly staff."
"The maitre d' at the front reception was brilliant. She had so much going on and was polite, efficient and a real credit to them."
"The friendly staff are there for you from your arrival until you leave."
"Staff are really helpful and make us feel welcome."
"Staff is very nice and enthusiastic."
"The staff were very helpful and friendly."
Cons:
"I wasn’t happy at all and then member of staff had called in the owner who was worse than the supervisor."
"The manager then harrassed my partner on facebook after she gave negative feedback, because apparently that isn't allowed."
"Nice place and nice food but 3 staff stood chatting for 10 minutes whilst our food was on the counter."
"Some of the staff seemed more interested in the 4 legged animal's than the paying customer."
"Staff were dismissive and quite arrogant when informed, it was too much for them to put some grit down."
"Once the woman serving decided to stop talking to her friend and serve me."
"Want told I needed to go to the counter to order so sat waiting 10 mins on an already tight schedule only to be told there was a wait on food."
Price and Value
Pros:
"Not cheap but for the quality of ingredients good value for money."
"Fantastic value for money."
"Prices are reasonable for the area and good for the quality of food."
"Very high quality at what is a reasonable cost."
"Good value and good food."
"Such a lovely variety of good quality food & great value for money."
"The food is great quality and really tasty!"
Cons:
"Only drawback is prices are very steep for the quantity you get."
"Only took 1 star away because it was a bit overpriced."
"I think the food was good but a little high priced."
"Firsty the food was VERY OVERPRICED."
"Visited today with my daughter for breakfast we both chose the English breakfast which was very good but over priced."
"Excellence food, however highly priced which could be reduced by the waste generated on the amount of napkins given."
"Prices seem to be a bit high too, but I guess it is understandable due to quality of food. Not so understandable on the drinks though."
Ambiance and Environment
Pros:
"This is a really different place to enjoy good food and drink."
"Just returned here after many months away due to covid but as usual had a fabulous breakfast and the place is exceptionally covid safe."
"Lovely cafe just outside Hagley."
"A light, spacious and welcoming cafe."
"The atmosphere was great, we sat on the porch and watched as families gathered at socially distanced tables."
"Environment is chill. Lovely place to gather with family and friends."
"Seating indoors and outdoors pleasant staff and lovely environment."
Cons:
"It's so noisy in there you can't hear yourself think."
"I was a bit disappointed as I'd heard that the place was really good. In reality it's overpriced, the food is average and it's ridiculously noisy."
"The building is already very large and echoey, making conversation quite difficult and this isn't helped by speakers playing music much louder than it needs to be."
"The only criticism is the noise, well the customers chatting, it expands and echos loudly."
"The ambient noise however is not as it gets very loud at lunchtime. 75dB average and 85dB peak which explains why my ears are ringing."
"Major issue in my opinion is the noise, they need need acoustic panels / soft surfaces to dampen the noise as it ruins the atmosphere, currently gives a school canteen vibe."
"My only real complaint, and the reason for only 3 stars, was the level of noise."