Address: Barwell Business Park, E5, Leatherhead Rd, Chessington KT9 2NY, United Kingdom
Phone: +442084016901
Rating: 4.7
based on 624 reviews.
Website Experience
Pros:
"This is a fantastic retail platform, with a great array of clubs on offer, great website navigation features and visuals and an easy to purchase step by step process."
"Golfbidder have a huge online selection and their site is very easy to navigate."
"The website was easy to use and using the filters enabled me to find a club that was exactly what I wanted."
"Website is easy to use and the photos of the items are good giving you a great idea of the condition of the clubs."
"Great website with a good description and photos that match the set of Irons that I ordered."
"The website interface is very well designed and solid; and I enjoy looking around the web!"
"The site in general is easy to navigate."
Cons:
"Been using them for years and will continue to do so. Fantastic service and great deals to be had on clubs with the added benefit of try before you buy with the 7 day return. However, what has happened to the website? It's had a revamp and gone from being intuitive, slick and easy to use, to anything but."
"Can't stand the new website, the new search function is clumsy and you can't flick through all clubs in a particular type or search via a particular word."
"Only criticism is that the website has been updated and isn’t as user friendly as the old layout."
"Why are the search functions on some sites brilliant and others completely useless? I searched for cobra t rail having selected iron sets and the search returned 1500 results."
"It would be really good if this could be added as a filter on the website."
"The only thing I'd like to see added to the website is some extra filters for shaft lengths and lie angles when searching for clubs."
"Sort the dull website out."
Customer Service
Pros:
"Outstanding customer service."
"Service excellent, product quality was exactly as stated and value for money exceptional."
"Their customer service is amazing as well and respond to emails within the hour."
"Called them to ask about delivery time and they were very helpful."
"Spoke to a super lady on Customer Services, she sorted out what I wanted over the phone and I drove straight over and picked up my purchase."
"Absolutely amazing customer service from Ryan, really appreciated."
"They provided efficient and in time updates on my order."
Cons:
"However despite my account being debited I have had no email confirmation of transaction, confirmed sale etc."
"A pretty frosty reception from the grumpy old guy at the counter who completely low-balled me."
"The older guy that works there made me feel so stupid and seemed to be actively trying to dissuade me from buying anything."
"I was disgusted by the way the sales representatives didn't even greet you when you walk through the door. I found them abrupt,rude and arrogant."
"Miserable sods in Shop. It's not my fault that you are stuck inside a shop when it is sunny outside."
"the team were more interested in discussing their recent round of golf than serving the friend I was with."
"Very unprofessional will never use golfbidder again."
Delivery & Packaging
Pros:
"Dispatched quickly."
"Always quick next day delivery, cheaper prices and really great condition second hand clubs."
"Delivery was very quick and packaging very safe."
"Delivered to me in a couple of days."
"Ordered Thursday morning and it was delivered early Friday afternoon. Excellent service."
"Delivery within 2 days although they do offer next day if ordered before 2pm which I had missed."
"Delivery was also spot on."
Cons:
"I brought a driver for my son and it was quickly dispatched as usual and like most times I've ordered. This time however ups wouldn't deliver to a safe place requiring a signature and the parcel was in transit for days with no one being home."
"Placed an order for next day delivery on Thursday, item didn't arrive until the following tuesday and with no headcover."
"The golf driver was unfortunately broken in transit - I don't think much of their packaging! However their customer service in arranging a replacement was fantastic: lightning-fast, helpful and generous."
"Really shocked with how they arrived with no care whatsoever given to protect the heads."
"This box had no fragile stickers on and was torn and battered when arrived."
"Only down side the courier was shocking, arrived a day late."
"However, the shipping itself was a disaster!"
Product Quality & Condition
Pros:
"Very impressed with the condition of the set that I ordered."
"All the clubs I have purchased have been exactly as described."
"The clubs were in fantastic condition (the rating system for head, shaft and grip condition actually understate the quality you'll receive)"
"The condition of the club were exactly as described, & well worth the price."
"The clubs are in much better condition than I thought possible, 4 years old but look as new."
"Club arrived actually looking better than the pictures on the website, and with a new adjustment tool, so very happy."
"The clubs always better than described."
Cons:
"Returned my part ex clubs saying they were not in good enough condition - They were certainly ok when I sent them whatever they did to them caused more damage hence no part ex."
"First time purchasing a club from them and after about 4 hits at the range the head of the club snapped off."
"It's very disappointing. I ordered a TaylorMade Sim Max D driver from Golf Bidder with a condition rating of 6, which implied a fairly used driver. However, according to their own rating guide, it should not have any dents, as they don't buy or sell drivers with dents. Unfortunately, mine arrived with a dent."
"I was disappointed slightly with my latest purchase which was a new Cobra Speedzone driver for the wife, which came with a generic headcover."
"However the two clubs offered in part exchange and initially valued at £100 each were returned as in an acceptable condition."
"The only blemish in the experience was the product not being exactly as I'd expected."
"Unfortunately, one of the clubs was not as promised and had to be returned."
Value & Pricing
Pros:
"Service excellent, product quality was exactly as stated and value for money exceptional."
"Very impressed with the price."
"Pricing for the item I bought (Cobra rescue club)was the best I could find."
"really strong pricewise accross the entire site."
"Value for money exceptional."
"Priced just about right considering it's great condition."
"The price was also very competitive with other second hand clubs found on e-bay/gumtree."
Cons:
"The wedge I bought on this occasion I subsequently found could have been bought new for £20 more than the £104 paid."
"Some other items/clubs looked too highly priced but again the market is generally too high in my opinion."
"They cancelled the cheque due to three missing badges on the back which is part of the aesthetics."
"This begs the question as to whether this is a frequent ploy on the part of Golfbidder - i.e. to gain a sale without having to complete the part exchange? Not happy."
"Purchased a set of irons that were described and rated as 9 9 9 to me that is NOT new. The advert did not say they were new and the 7 day trial would not be available on these irons."
"Won't be ordering again for this reason."
"Tried to low ball an offer for clubs which were of excellent condition."