EXTREME AIRSOFT Reviews Summary

Customer Service

Pros:

• "Great service if you’re in store. Solid advice, very competitive pricing and willing to spend time explaining options."
• "I had a couple of problems with confirmation emails and stuff like that so I got into contact with The Department CQB which is the airsoft field that are the same business as Extremebbguns on Messenger and have had so much help. Great Customer service."
• "Speaking with Lee he has been very good to contact me to make sure I was happy with my purchase, even so far as to call out of hours!"
• "Customer service was great very informative and easy layout shop allowed for fast browsing."
• "Both Chris and Lee who run the site are friendly and engaging."
• "Their customer service has been amazing and im truly grateful."
• "Staff were very helpful over the phone and dealt with me quickly."

Cons:

• "Absolutely appalling. Ordered 6 cans of nuprol green gas and 5 bags of pellets... Please avoid at all costs."
• "Utterly shocking experience. Paid for 2 day delivery, it still took over a week near 2 weeks."
• "No email address on thier website to contact them and they don't often answer the phone so getting hold of them is a big pain."
• "Prepare to get ripped off by this bunch of con men. Snake-oil salesmen of the highest order."
• "Very difficult to get a hold of and from reading other reviews I'm not sure if my package will come in the next few months."
• "They don't reply to emails, don't answer the telephone."
• "Really not impressed with this company!! Don't phone back when they say they will."

Product Quality

Pros:

• "Just received my order from Extreme Airsoft...am013 Honey Badger. Absolutely love it."
• "I recently bought a gun from Extreme Airsoft online. The price was great and the gun fitted what I needed (kickback). It arrived quickly."
• "Just bought a WE F226 and mags from them. Good choice of items online and in-store."
• "Gorgeous guns, excellent customer care."
• "Had a great experience from the company. Dealt with a nice gentlemen called Peter. Very knowledgeable and honest advice."
• "A fantastic introduction to airsoft for my son and I."
• "These guys are AWESOME !! Highly recommended and I will be spending more money at their store they really sorted me out on a tight schedule."

Cons:

• "Received faulty l85 scope was massively out to the right. Full left adjustment was still way out. Unusable."
• "When i shot the gun one of the mags leaked and there were problems with the hop up unit inside so the gun shot, at best about 7 metres with max hop."
• "The drum mag that finally turned up wasn't new. It was in a rubbish state with the magazine latch being so worn it wouldn't even lock into the mag well."
• "Ordered a DMR from there web site on the 13th of October payed for next day shipping 2 weeks later it arrived and was not working at all."
• "Item description was incorrect and the item I actually received was also faulty."
• "Terrible company and customer service, will send out faulty and not fit for purpose products."
• "On my first proper skirmish with the gun I noticed a misfiring issue, whereby BBs would get stuck in the inner barrel."

Delivery & Dispatch

Pros:

• "They're quick at dispatched. Two tone services are quick too, free in fact, makes a huge change from other companies charging £10 - £15 for a bit of paint."
• "Ordered my product on the 11th December, arrived on the 14th so it was a quick delivery."
• "Ordered a mystery box from them, came in 3 days even during the current pandemic which was remarkable!"
• "Patcel Force managed to cock up the delivery of my item and I got on the phone and spoke to them at 11am on a Thursday morning. Got home from work that night and my Wildhog was waiting for me."

Cons:

• "Today is the 19th September, 11 days after I cancelled the order and still no refund."
• "Utterly shocking experience. Paid for 2 day delivery, it still took over a week near 2 weeks."
• "Ordered items, payment taken straight away but 12 days later order not dispatched."
• "Made an order for an item online on the 20th item was then according to emails shipped on Monday that turned out to be a lie as royal mail only received the item today Thursday (5:12am)."
• "I ordered a rifle on September the 11th... Eventually they marked my gun as lost and said they would send another to me. I didn't receive this one either."
• "Ordered an airsoft gun on 28th may and didn't receive it in the 3-5 day delivery estimate."
• "Ordered online, bought something, TOOK THREE MONTHS TO ARRIVE!!!"