Decathlon Reviews Summary

Staff Assistance

Pros:

• "Their staff was incredibly welcoming and accommodating."
• "Alex was super helpful and found all the bike equipment I needed in lightning speed."
• "Really fantastic staff in the shop. Thumb up to Ana and Rob who helped me."
• "I received great hospitality by Antonio, Ana Canteiro and few others. These staff are very helpful and friendly!"
• "Courtney has delivered an outstanding service at Decathlon Cambridge today."
• "Ana Canteira was super friendly and helpful, made a normally mundane experience of buying bike lights a real pleasure."
• "The staff is very kind and helpful. I bought two bicycles near the closing time, Tom helped assemble the bikes."
• "Matteo was so helpful in fixing our tent pole quickly."

Cons:

• "Unlike all other decathon stores I have been too, manager/staff here are not all that great."
• "Very rude staffs, went to buy a bike for my son, the sales guy was very ignorant."
• "Shocking service, or rather complete lack of it. Unbelievably rude arrogant staff."
• "Ana Canteiro stepped in and promptly took care of us. She was polite, efficient and cheerful."

Product and Service Quality

Pros:

• "Happy with the products and price."
• "Decathlon worldwide is a great company with great cost-effective products."
• "The products are reliable and very good value."
• "Bought an electric bike here today, Which? Mag highly rated."
• "Amazing shop, good prices, but most importantly incredible staff!"
• "Decathlon doesn't disappoint. It's a great store with ridiculous value for money."
• "I have got some fantastic gym gear from Decathlon and the team are always super helpful."
• "The staff always helpful and the click and collect during lockdown has been great."

Cons:

• "Just the 90 mile round trip from Sudbury and parking cost to find out that they do not have any fishing rods or tackle."
• "Fisherman don’t bother - no display or anything for fishing related activities."
• "Workshop team are always friendly and never hesitant to help, regardless of their workload."
• "The bike repair team is super helpful and knowledgeable."

Bike Workshop

Pros:

• "Their cycle repair workshop on first floor. They have consistently impeccable quality and service."
• "Alex who helped me choose an electric bike. He gave lots of good advice."
• "Vincent was very kind in explaining what inner tube I needed for my bike."
• "They have the best customer service: ...went so many times to fix various things for my bike."
• "Excellent bike repair service! I took my bike here for a couple of issues and they sorted it really quickly."
• "Ivan was the biggest help! I walked in thinking I would only be able to find half of the items I was looking for."
• "Fast and friendly service. I went in to get my wheel skewers changed."
• "My sons bike (gifted by parents at Christmas) required assembly, which I duly made a bit of a hash of!! Vincent at Decathlon Cambridge helped us."

Cons:

• "Bike service and repair - it took two weeks as parts were ordered and slow to arrive."
• "The noise from the front louder. Cable not cut neatly. Bike not cleaned. Was told that brakes were good, but really, they are not."
• "I had an inner tube replaced at another bike shop and it hadn't been sealed properly. I came to Decathlon and they helped me out straightaway."
• "Javier repaired my super old bike today and did everything he could to make it perfect!"