Up & Running Reviews Summary

Customer Service

Pros:

• "Would highly recommend the store to anyone who wants a more personal level of customer service and/or to take personal fitness to the next level."
• "The staff member I spoke to (Keith) was incredibly knowledgeable, helpful, polite and patient; everything you could ask for."
• "Would absolutely recommend this place for friendly service and they clearly know their stuff."
• "The staff were great from the get go and allowed me to try on several shoes on the running machine as well as provide genuine advice and suggestions."
• "Very attentive staff, they listen to your needs rather than just trying to sell you the most expensive products."
• "Fantastic service from start to finish."
• "Really friendly knowledgeable staff that want to find the right shoe for you."

Cons:

• "Didn't end up getting anything in the end as they didn't quite have what I needed..."
• "It's a shame the store isn't on the high street - they'd do really well."
• "Although my size wasn't in stock (and so I wasn't able to make a purchase)."
• "Prepare to wait if you want their advice as they don't rush their customers into making the wrong choice."
• "Although I didn't buy any trainers on this visit..."
• "The service was good if a little rushed."
• "Only problem was there was a wait of about 30 minutes as they give the same great service to everyone!"

Product Selection and Quality

Pros:

• "I came out with a pair of ghost 13 which are great and I'll definitely be back for my next pair."
• "I bought my first pair of proper trail shoes."
• "Not too expensive - it's as assumed, with decent makes of shoes."
• "I purchased a pair of Brooks Glycerin 18s for a great price and have now ran almost 300km in them."
• "The running shoes were awesome, my feet felt amazing and it doesn't get better than that!"
• "I ended up with a shoe which I would never have looked at normally, but has proven to be a perfect fit."
• "I came away with a pair of Brooks Ghost 14 and took them for a run later that night, amazingly comfortable."

Cons:

• "Not the widest selection but saying that, you don't need huge amounts with the assistance and shoes offered."
• "Oh and yeah you can definitely buy the same shoes cheaper online, but you’ll never know if you made the right choice."
• "Although my size wasn't in stock (and so I wasn't able to make a purchase)."
• "Unfortunately the trainers weren't right for me, I ended up with shin splints..."
• "Although my size wasn't in stock (and so I wasn't able to make a purchase)."
• "Although my size wasn't in stock (and so I wasn't able to make a purchase)."
• "I paid slightly more than the shoes would have cost me online, maybe 10%..."

Expertise and Assistance

Pros:

• "Everyone has a wealth of knowledge..."
• "Rob, he really knew what he was talking about and made sure the shoe was perfect and within my budget."
• "Good advice and fitting service including an assessment of shoe type required from treadmill/ slow-mo video analysis."
• "She sorted a gait analysis and quickly showed me where my hips were compensating for my knees and ankles."
• "I got free gait analysis to help with my running form, and I am now a proud convert to Altra running shoes."
• "Pete was very helpful and knowledgeable."
• "Harry was amazing."

Cons:

• "Although my size wasn't in stock (and so I wasn't able to make a purchase)."
• "Although I didn't buy any trainers on this visit..."
• "Although my size wasn't in stock (and so I wasn't able to make a purchase)."
• "Although my size wasn't in stock (and so I wasn't able to make a purchase)."
• "So although I didn’t buy anything from Up and Running I’m a happy customer."
• "Although my size wasn't in stock (and so I wasn't able to make a purchase)."
• "Although my size wasn't in stock (and so I wasn't able to make a purchase)."