Address: 24 Harbour Parade, Southampton, SO15 1BA, United Kingdom
Phone: +442380174770
Rating: 4.4
based on 165 reviews.
Customer Service
Pros:
"Ash (on the bike service counter 13.04.23) could not have been more patient, friendly, knowledgeable and helpful."
"Execellent service from Liam today getting both a bike service done and a fault fixed on a leaky bike brake lever."
"Super helpful staff in the cycle workshop - especially Liam who was extremely professional."
"Well done Joe and Luis, you guys are amazingly wonderful, friendly/professional all geared up to help customers."
"Francisco was wonderful, helpful and professional."
"Having ordered two new bikes and a baby seat online, I had an issue with the baby seat (wrong fitment for bike) and called my local store - Southampton & spoke to Holly in the bike section - she called me back within 5 minutes offering to personally drive to my house and deliver the correct part to enable me to fit the seat - amazing service."
"Brilliant job decathlon, great customer service and Fermin is a credit to you."
Cons:
"A manager, a lady manager was talking with her colleague when I politely ask them for safety boots, they ignored me for few seconds... Very rude management here."
"I took my 6 year old to measure for a bike, and the guy we approached was dismissive - too eager to go home even though it was still ten minutes to close."
"Non existent staff, when finally served quite rude and very dismissive."
"The store was very untidy but we noticed members of staff just stood around hugging and chatting to each other."
"We waited by the tills as one of three members of staff served a customer and then waited again as all three chatted amongst themselves."
"I ordered 3 bikes and the staff was so unhappy and not helpful."
"Waited a long time for help. When the staff member Ferrera turned up he was really ignorant and unhelpful."
Product Quality and Variety
Pros:
"Excellent products in very good prices."
"Needed some waterproof trousers to walk the dog in our wet and cold English weather.Decathlon staff recommended a well priced and reliable pair of fleece lined hunting trouser...after a few weeks of torrid rain and frosty mornings i can safely say that they are performing brilliantly."
"The store offered a decent variety and the options were amazing."
"I was very impressed of the range of the products in camping department. Low prices with very good quality."
"Really good comprehensive range of stock for all manner of sports and leisure activities."
"Great variety of sports clothes, energy powder drinks/ protein bars and any other items you need."
"Well organised shop with just about anything you might need for any water or outdoor pursuits all reasonably priced."
Cons:
"Pretty good shop for everyone but disappointed there was not much choice in water sports equipment ie paddle boards buoyancy aids and what there was they only had 2 type of brands."
"Item I purchased was meant to have 15% off (the only price on the self) was told it was for a different shade of blue as according to their website."
"Bought a bike in store and had it assembled to ensure it was done correctly... Pedal promptly fell off."
"I bought a mountain bike from decathlon 2 weeks ago when I got it home I noticed the back wheel was very slightly buckled."
"Sold the wrong gas for a camping stove by one of the specifically trained hiking team members and had the pleasure of finding out while on the camp site, able to return but with poor service from the staff, very grumpy bunch."
"Then the petal crank came loose, returned to the store to get it fixed and picked it up just for the same thing to happen again."
"Few items could have a better stock, we were looking for sailing items and some of the ladies ranges were not there or not much in the way of different sizes.. automatic life jackets haven't been available in both Portsmouth or Southampton stores when we visited."
Online and In-Store Experience
Pros:
"Shopping was fine, found what I wanted and went to tills and payed."
"Just popped in to collect an online order. The whole process was smooth."
"I have been in store to purchase and also purchased online for click and collect. I have found both to be a very good experience and hassle-free."
"Website easy to use, received regular emails updating me with the progress of my click and collect order."
"I don't often write reviews but a huge shout out to Clemence (I hope I spelt it correctly). So knowledgeable on tennis racket restrings."
"Easy parking. Well organised covid-19 procedures so hardly any queueing despite being busy."
"The shop is really open to customers, I can bring in my bike into the store which is so convenient to me for repair or further service."
Cons:
"Don’t order for delivery if you work during the day. No estimated delivery time, no delivery in the evening, won’t leave with neighbour or housemate as ID required for recipient, extra £12 for delivery on the weekend after already paying for delivery."
"Scanned my card at the till, here is the problem. I expected that by scanning my card my purchases would be saved to the Decathlon app. This didn’t happen."
"website is not helpful. specially when you want to do a click and collect service from ASDA."
"I purchased a £120 coat from the Oxford Store on order, they took my money but the coat never arrived."
"Used to love decathlon until I drove 30 mins to get there to find out they only accept card, just scan your own stuff tills."
"Central customer services say they cannot deal with items bought in stores."
"Had to order a product online as the staff said they didn't have what I wanted. It was on the website and displayed on the shelf but the shelf was empty... Useless!!"
Store Environment
Pros:
"Well laid out, wide aisles, all your spring needs in one place at great prices."
"Love this shop, they offer cheap and high quality products at the same time! the staff is friendly and available."
"I visited this shop on a trip to Southampton and I was amazed with the low prices."
"I will be coming back to the store and will also recommend to other family and friends."
"The check out was an experience on its own with the scan-less system."
"It’s like the Lidl of sports shops. Sells brands you won’t have heard of that are just as good as the big names but are so much cheaper."
"The staff at Decathlon Southampton are very friendly, helpful and professional."
Cons:
"No social distancing, poor mask compliance (staff didn't seem to care), only one hand sanitizer in entire shop, no one way system with confusing floor markers."
"Would it kill you to answer the phone??? Tried several times to get hung up on!"
"Avoid Decathlon - terrible advice from the representative working at the Bike Workshop at Decathlon Southampton."
"This place is rather grim... the selection is a hit and miss."
"On my latest visit, the shelves seemed quite bare and limited size options were available on most items."
"The staffs phone manner Is appalling none of them have any idea what they’re talking about."
"Visit today marred slightly because they were playing 'let it go' from Frozen."