The White Horse Reviews Summary

Staff

Pros:

• "The staff were very friendly and polite."
• "Staff were so welcoming and helpful."
• "Very friendly staff, reserved me a disabled bay for my stay and the room *even though last one* was amazing."
• "The staff are very friendly and nothing is too much trouble."
• "The staff are always welcoming and happy to help."
• "The staff were attentive, kind and so considerate."
• "The staff are friendly and welcoming."

Cons:

• "The waiting staff didn't know what they were doing. A lack of training?"
• "The staff were nice enough but failed to observe the tables."
• "Service was unbelievably bad."
• "Staff are very nice but seem to be under pressure from under staffing."
• "Offered no discount for the wait or even a second coffee - the waitress was far too busy lounging around staring at her phone."
• "Service was unbelievably bad and we needed to ask for drinks several times."
• "At every turn, when asking for assistance, direction or general help we were met with a coldness that made us feel distinctly unwelcome."

Rooms

Pros:

• "Rooms are cozy, comfortable, and clean."
• "Amazing 2 night stay, beautiful surroundings, and luxurious rooms."
• "The room we stayed in was very spacious and clean."
• "Stayed just one night, room was clean and well appointed, very comfortable, very large bed."
• "Very generous sized room, nice decor, and a comfortable bed."
• "Shower room was modern and immaculately clean."
• "The room (20) was wonderful amazingly clean, fab linen, huge towels and super comfy bed."

Cons:

• "Room is adequate but does not represent value for money."
• "Smaller in reality than photos."
• "Room was nice, although a little chilly."
• "Our room was clean and spacious but our bed and pillows were lumpy and the room was incredibly hot which made for an uncomfortable night."
• "The main problem was the heat in the room. The windows hardly open and the fan provided gave no relief. It was suffocating."
• "The room was ok however the shower was useless and needed descaling and cleaning & the mattress was uncomfortable."
• "Our room was quite pokey and we had to ask for a replacement duvet as we had what can only be described as a winter duvet in the middle of summer."

Food & Dining

Pros:

• "The breakfast is really unbelievably excellent, top quality ingredients and very helpful staff to serve it."
• "We ate dinner and breakfast in the Dozen restaurant both of which were delicious."
• "The three course meal at the restaurant was stunning."
• "Everything we’ve tried has been really yummy: pea risotto, fried calamari (some of the best I’ve had!!!), mini burger plate, superfood salad.... all great!!"
• "Breakfast was excellent and again, all the staff were super accommodating."
• "Delicious seabass. With crispy seasonal veg."
• "The food in the dining room was well prepared and tasty and the wait staff cheerful and helpful."

Cons:

• "Dinner was terrible, duck came out overcooked and grey... inedible."
• "But the service is so bad in the restaurant!"
• "Cocktails also really badly made."
• "The worst hotel/restaurant I have stayed in for a very long time."
• "However the meal was terrible, firstly an issue with my partners beer and then my medium steak was served more than overdone and the triple cooked chips were soggy and greasy."
• "The full English breakfast was cold, bland and the black pudding was half cooked."
• "The pie was a real flop coming as a bowl of meat and a tiny lid of pastry."

Value & Pricing

Pros:

• "A lovely hotel, reasonably priced."
• "Lovely hotel, great staff, really nice recently renovated rooms and amazing value for money."
• "A lovely hotel, reasonably priced with nice rooms and comfy beds."

Cons:

• "Totally overpriced (probably by about £100) and very disappointed."
• "Shame about the parking charge £10 a night which is a bit strange when booked accommodation."
• "The room prices are strong without breakfast included."
• "Very expensive and poor catering for children."
• "Very expensive and poor catering for children."
• "Breakfast was a disaster. Empty bottles of juice and then, once replenished, no glasses."
• "Lemonade for the kids was a £3.50 tiny mixer bottle."

Overall Experience

Pros:

• "We had a wonderful time and can highly recommend this hotel for a short break."
• "I'd give it 10 stars if it were possible."
• "This hotel is superb."
• "Amazing atmosphere, you can simply feel how old the building is!"
• "The White Horse is a lovely hotel, great ambience, cosy and friendly."
• "Would I recommend? Absolutely. I would return here."
• "Thankyou for making our stay so wonderful."

Cons:

• "Won't be back again."
• "Dark and uninviting in our opinion."
• "The hotel and restaurant both have the potential to be the excellent experience that the decor and prices they charge suggests but it has failed massively."
• "I cannot recommend the White Horse and am surprised that people have found anything that would merit anything other than a one star."
• "We won't be returning any time soon."
• "We will not be back."
• "I would not stay again nor recommend even with a package deal."