Address: 32 South Rd, Southall, UB1 1RR, United Kingdom
Phone: +442088138322
Rating: 4.7
based on 235 reviews.
Customer Service
Pros:
"Very supportive and welcoming staff specially Khush, Chaman."
"Seerat welcomed us to bakery and served us with her exceptionally great customer service."
"Staff was so friendly, sweet and very caring."
"The staff is very friendly and professional."
"The girls in the store are friendly and polite and ready to serve!"
"Their service is of high quality always really kind supportive and approachable staff."
"The workers in Paul's Bakery very professional & knows how to deal with customers."
Cons:
"Not one employee had even apologised for the fact that I was left waiting for almost an hour, not even the manager."
"one of the ladies in the norwood road branch has also a very bad attitude."
"Female staff was very rude, ridiculous."
"Upon contacting the manager Bal, he accused me of damaging the cake... Will never buy from Paul's bakers ever again!"
"Very bad experience with the sales lady Khushi treating the customer very badly misbehaving with us."
"The owner called me and was Absolutely rude and unprofessional."
"Very bad service staff was not at all friendly... The lady on the counter is very rude to customers."
Cake Quality
Pros:
"Amazing cake so light and fluffy and absolutely delicious to taste."
"Paul’s bakers have the most amazing cakes."
"The cakes don't just look Great, they taste great too!"
"The cream they use is so fresh made."
"The cake was very tasty and looked pretty as well."
"The cake was so fresh and everything was perfect from the sponge to the cream to the topping."
"Cake was like perfectly moist and incredibly delicious."
Cons:
"the cake sponge was dry and cake was not moist or fresh at all."
"The colour of the cake was wrong."
"The doughnut was hard and it was tasteless."
"No fruits inside the cake even after mentioning it so many times for such a big order."
"The cake was awful, it didn't taste right. the sponge was not cooked properly."
"Unfortunately the cake was very dry."
"Both the cakes were horrible black forest tasted like paracetamol syrup in strawberry flavor and the Nutella slice hardly had any Nutella in it."
Design and Customization
Pros:
"Baljinder made an amazing cake for my son’s 1st birthday - it was two tier Mickey Mouse eggless vanilla jam and buttercream icing cake."
"Delicious cakes, have never disappointed me and are always able to make the cakes that I picture in my head."
"Cake was very nice, beautiful design, great presentation and cake preper to exactly my requirements."
"Ordered a cake for my son’s birthday... customised it with his favourite red ferarri ... thanks to Paul bakery south road... he and his friends amazed with the cake... loved it... freshly made and pick up even before time."
"The picture came out really clear."
"They make our nephew's birthday special by giving us same Thomas cake on the spot."
"Both cakes looked fantastic and the colours were vibrant."
Cons:
"The personalised happy birthday was sloppy and messy."
"The cake was good but the family pic which was put on the cake they had put a snap size but the sample cake in display had the half cake covered with the pic."
"the cake was then brought out and it was nothing like I had asked for. The colour was incorrect and it looked rushed."
"Cake writing looked like a child had wrote on it."
"Bought a cake from Paul's bakers in Southall to find that it had been set wonkily on the silver base."
"The cake sponge was awfully bouncy- a bit like eating a washing up sponge."
"Ordered a cake for a birthday only to find hairs in the cake when cutting it."
Value and Pricing
Pros:
"An amazing shop with a great selection of cakes. I love the eggless sponge cakes – they are priced at a great price too!"
"Best cake to order you won't be disappointed the cream is not greasy or overloaded perfect for your taste."
"You can easily tell that care and taste has been added, Best value for the area on prices and wins any artisan taste test."
Cons:
"I give only one star as the price for small cake go do much up."
"the last 2 have been shockingly bad and make me think should I pay more and buy from the cake box"
"I paid extra 3£ for fruit and no fruit inside."
"Sorry but after price go up don't go the bakery."
"Awful cake and customer service charged extra for fillings but were not put inside the cake told me to come back to return the cake during an event on a Friday night which would have meant a 20 mile round trip."