Avis Car Hire - Glasgow International Airport Reviews Summary

Customer Service

Pros:

• "Ann was our first interaction in Scotland and she was a GREAT ambassador for the country."
• "Follow up with Customer service/Damages dept (UK) however were very helpful in shedding light in a short space of time on the misc charges."
• "John was incredibly helpful, cheerful and informative, the whole procedure was explained clearly and with humour, would definitely recommend."
• "The staff here were excellent."
• "Everyone was quietly efficient."
• "The staff in Glasgow when renting the car were helpful and pleasant."
• "Very helpful agent at Glasgow Airport, he gave us good tips on returning the car at Inverness."

Cons:

• "I am disgusted by the service I have received from this company!"
• "The person who answered the phone was entirely disinterested in our situation and said they couldn't help."
• "Once we eventually got through they were unpleasant, unhelpful and rude."
• "The people working there should be fired."
• "Arrived at Edinburgh and could tell by the look on the face of the customer service person, there was a problem with my booking."
• "Very arrogant branch manager who made no effort to listen and talked very badly to us when explaining the issue."
• "The staff were very unprofessional and rude."

Car Condition

Pros:

• "We were very happy with the Citroen C4 mini SUV which was provided for our rental."
• "The car was clean, comfortable, and in good condition."
• "The car was clean and well maintained."
• "We rented a VW Golf, which was in top condition and only 7000 Miles old."
• "Car spotless and very comfortable."
• "fast and easy to pick up rental car which was in good condition."
• "The vehicle was new with few miles and clean."

Cons:

• "This car rental experience was the worst we have ever experienced, and we will never rent a car from Avis again."
• "Vehicle I received had water and a leak in the pump so I drove the vehicle with no water."
• "Dangerous, gave us a faulty car with pierced tyre."
• "Then, when I eventually got the key to a car, a warning message flashed up saying the engine needed oil."
• "The car was terrible - a Vauxhall Crossland. Steer clear of that one."
• "We ended up with a vehicle with a dangerously damaged tire."
• "Then the car loses power in the middle of a busy road."

Rental Process

Pros:

• "Avis did not leave us hanging, they sent a taxi for us who picked us up and drove us to our hotel in Glasgow."
• "The check in process was seemless."
• "Great service!! I became a preferred member, which meant i could just walk through to the parking and pick up the key. No waiting and no hassles."
• "Same thing at dropoff.... Quickest and easiest rental ever!"
• "The process broning car back was straight forward."
• "Hired a car for two days. Staff very thorough and helpful made hiring a car easy and hassle free."
• "Booked online easily. Our flight was 30 minutes early but they let me pick up the car before our reservation."

Cons:

• "Despite having QuickPass it took more than 30 minutes to collect our car and we then missed our ferry as a consequence."
• "They took 2 hours to give us the car, the lady at the counter had my mother’s personal details showing to all customers in the queue."
• "Local collection directions completely out of date on website and via call centre, ended up in the valeter’s bay at opposite end of airport."
• "Arrived and kept in a line up for ages."
• "Went through a pre-collection online process that was supposed to ensure a fast car collection."
• "Short staffed and unbelievably time consuming given that all necessary information had been given ahead of time."
• "What a debacle! I booked 2 separate cars for my wife and myself and had booking confirmations from Avis. On arrival we were told that I cannot book 2 cars."

Charges and Fees

Pros:

• "The price was reasonable, and the service was fast."
• "The rental prices were very cost effective."
• "Maybe a bit expensive with prices over other companies, but it's true the experience there was great."
• "The cost was as anticipated."

Cons:

• "Beware with this company. They charged me for the damage seen in the picture which is simply corrosion on the rim of one of the wheels."
• "Ripped me off for a tank of gas."
• "They charged my credit card 200 quid when I picked up the car."
• "Then to find that they had charged me an additional £40.00 on top of the initial rental."
• "Received an invoice from Avis with a charge of £140 comprising 'refuelling' and mystery 'City Supplement'."
• "They charge me 697 pounds at the end as well as add 400 pounds for a scuffed wheel."
• "A few days later charged 90 pounds for Misc charges. No explanation given."