Address: Third Ave, Millbrook Rd W, Millbrook, Southampton SO15 0LE, United Kingdom
Phone: +443443876825
Rating: 3.9
based on 114 reviews.
Customer Service
Pros:
"Staff know what they are talking about, prices are comparable to internet."
"Had great help from one of your staff. Don’t know his name but he had long blonde hair and glasses."
"The staff were friendly and tried to help."
"Friendly staff, great choice of products available and also accepted my DofE discount card."
"Met a man called Michael, originally when I came in with my family, we only knew we wanted to try camping, so we were really lost, but Michael came up to us upon entry, greeted us all, asked how he could help and whisked us right to where we needed to go!"
"The staff were very friendly and helpful."
"A young man named Sam came to my aid."
Cons:
"Terrible customer service."
"Manager rude and patronising correcting the way I pronounced words."
"Not one member of staff made eye contact or even spoke to me."
"We were astounded that there was no dedicated, experienced, knowledgeable assistant to help and guide boot fitting."
"Women that served me on till 1 at 3pm rude and sarcastic."
"Very rude staff."
"The staff wasn't really helpful in general."
Product Selection and Stock
Pros:
"Good for outdoor clothing walking shoes camping equipment ect."
"Brilliant camping shop, sells everything I need."
"Great shop with a vast selection across the board."
"Definitely the biggest selection of clothes for a GoOutdoors shop (I've visited a few)."
"This vast store covers all outdoor activities and always has a good array of stock."
"They have a huge range of goods and at reasonable prices."
"Top brands and budget value too. Footwear, camping, cycling and more."
Cons:
"As carp fishing is a popular sport your stock of equipment for this is very poor."
"Sometimes it’s got too much of one thing such as down jackets and not enough brands for the climate change situation such as rainwear."
"This store is such a mess every time I've entered."
"The store looked messy, things were out of place, shelves needed restocking."
"Not merchandised at all, empty POS fixtures, not everything is priced."
"Starting to be empty on the shelves, in the high end gear."
"I was excited to visit Go Outdoor, and buy some camping accessories but I will admit the shelves were so messy, and some of them were almost completely empty especially the crockery section."
Pricing and Discounts
Pros:
"Overall, we got what we wanted at a good price so we were happy."
"Great prices as usual!"
"Awesome prices and super huge choice of products for every one."
"The wow deals are great, but in general the prices are fantastic."
"Sometimes it's more difficult than it should be finding staff to help, but I was very happy with my ski jacket purchase! They not only matched the much lower price I found online, but they also gave me a 10% discount."
"If you are a member of the Camping and Caravanning Club on production of your card another 10% discount is given."
"To gain the very best discount for your purchase it's advisable to pay a small fee for the discount card."
Cons:
"Items are marked up incorrectly so BEWARE - if you see a bargain its probably not the real price."
"Bought two osprey rucksacks today, one was priced £41 more in store than on the website."
"Sad about being ripped off........ I paid £169 for a bicycle went to collect a couple of days later its been reduced to £127.......I asked in store about the price reduction but it fell on ears that did not wish to hear....... DISAPPOINTING."
"Terrible, surly staff, total lack of clear pricing. Items allegedly '60 % off' Only becomes clear that this price only applies if you buy their 'loyalty' card."
"I visited this store and selected a jacket and some trousers which were displayed on offer in their reduced section... The jacket was marked with a tag saying reduced to £65 but had scanned at £135."
"Beware. The price you see on the shelf is not the price you pay at the till."
"Found something that I had seen on line at a discounted price took to check out and they wanted to charge me full price, so didn't purchase it."
Online Shopping and Delivery
Pros:
"Ordered a tent on 1st August, delivery within 10 days, perfect as camping trip booked for 16th, received email on the 11th saying order cancelled."
"The item I wanted wasn't available in store but I was able to order it in store to be delivered to my home address."
"I did get my return done fast and efficiently."
"Go outdoors had everything we required for our electrical hook up."
"Also products with wrong price label in front."
"Placed an order online for pickup at the Southampton store, rang the store, no information."
"What an amazing company to deal with. Staff so polite and caring."
Cons:
"Ordered multiple items online, one never showed on the delivery."
"Absolutely terrible company, website is not updated to show out of stock products."
"Really gutted to leave this review as I have always loved this place. However, I placed an order 9 days ago for delivery in 3-5 days and after 3 calls to customer service the order looks like it's not been picked let alone despatched."
"Tried to call them numerous times and all I hear is the phone being lifted and slammed down again."
"Last time I use this chain, simple price match asked for, but no they have a list of companies what they want to price match."
"Do be fooled by their HiGear range. Some is good others just about do the job, pay a little more for a much better product."
"Absolutely appalling, if you ever has the misfortune of purchasing a bike from here, don't expect any after sales assistance."