Address: Hornfair Park, Shooters Hill Rd, London SE18 4LX, United Kingdom
Phone: +442088567389
Rating: 4.4
based on 143 reviews.
Facilities
Pros:
"Good gym with preserved and modern equipment, lot of classes available to assist."
"Maybe not the most scenic area / views but friendly staff / lovely clean heated outdoor pool and good facilities."
"Modern, friendly, good staff all very helpful & knowledgeable."
"Fantastic 50m outdoor heated pool, generally not too busy even on a weekend."
"Great outdoor lido, full 50m and it’s heated so great in winter."
"The cardio section in the club is good."
"Lovely heated outdoor Olympic sized pool."
Cons:
"Not as clean as other reviews stated."
"Beware of altered pool opening times."
"The pool being outdoors is nice but quiet boring as there is nothing for the younger children to play with."
"The pool and poolside changing rooms have seen better days and could do with a spruce up."
"Only issue is the very angry lifeguard who refused to let us rest at the end of the lane."
"The water was dirty (hair, pieces of plastic, insects) and nobody wore a cap despite the indications on the site."
"The changing rooms are wet and cold."
Staff and Customer Service
Pros:
"The staff were kind, friendly and really welcoming."
"The staff are uniformly welcoming and friendly, and make every visit a pleasure."
"The pool and staff were lovely."
"The lifeguards are extremely friendly and the facilities are always clean."
"They are always helpful, pleasant and welcoming."
"Really friendly staff, can't do enough for you."
"Friendly staff and a nice mix of local leisure bathers and a friendly swimming community make for a very nice relaxed atmosphere."
Cons:
"Management/HQ don't respond to complaints and recommendations."
"The staff is super rude, they hate their job and hate their life."
"The most disgusting customer service ever."
"Super rude staff."
"The staff customer service is appalling!"
"1 star for staff, they all seem miserable."
"The staff was rude and not helpful at all."
Value for Money
Pros:
"Amazing place, one of the best places to be in SE London this Summer. Refreshing, fun, good value for money and clean even though it is unfinished."
"At 35 quid a month it is much cheaper if you're going there twice a week or more, and still cheaper even if you only go once a week."
"Affordable, well maintained, heated outdoor pool open year round."
"Membership brings the cost down to just over £1 a day."
"The gym is great too and is rarely overly busy, even after work and at the weekends."
"Lovely open-air, heated Lido with changing rooms."
"Spacious 50m heated outdoor pool with deep and shallow ends."
Cons:
"Quite expensive though at about £7 a swim."
"This is a lovely venue and our kids loved the pool, but that is all undermined by the exorbitant cost."
"On the downside, it's pretty expensive, it does cost noticeably more than other lidos, such as Brockwell lido."
"It's quite expensive."
"Love charlton Lido and grateful part of my membership with Better - however the prices feel elitist and exclusionary."
"The car park is privately run by a crooked money drainer."
"I dont know why you cant just have the GYM membership. When you can have single membership for other facility like swim. Way way to expenise at £58.95 per month if you only want to use the gym."
Booking and Accessibility
Pros:
"Book online and you are fast tracked to the head of the queue."
"I recommend to buy tickets online as then you don't have to wait in the queue."
"You can track your usage using the 'My Wellness' app and set targets."
"Swimming was busy, but time slots system seems to be working efficiently."
"Booked up as I knew today would be nice for an outdoor swim after work."
"Whether you are a member or not you can use the pool via online reservations for a small fee."
"Spin classes are in outdoor studio in the summer."
Cons:
"The Facility is good. but the website is misleading. there is an Icon on better swimming service saying No Joining Fee. but the initial cost break down shows that there is an enrollment fee."
"When I arrived I was told to download an app to book online and they had no available spots today."
"Very sketchy booking system."
"The refund system takes months to take."
"They only offer 2 blue badge spaces which, given how busy they get during the summer months and the parking difficulties, is disappointing."
"Annoying! I visited the website for opening times and tried to call to find out if any requirements were needed due to the pandemic but telephone calls seem to be too much to manage."
"Note: Parking Fines are very rapid and expensive - £100."