Jump Giants Loughborough Trampoline Park Reviews Summary

Customer Service

Pros:

• "The staff there are brilliant, they all seem to be younger adults but they certainly work hard."
• "Thank you to Sarah, Kyle, Kenny and Harry for making our daughter and her friends so happy."
• "What an amazing place, very clean, kids had awesome fun and the new manager introduced himself as it was a reasonably quiet period, excellent customer service!!! Definitely be back for many more jumps!!!"
• "Staff are really helpful and friendly and nothing is too much hassle."
• "Well run and friendly staff that look after you."
• "Staff makes sure children are all safe and playing fair."
• "The staff was friendly as well as interacting with the boys."

Cons:

• "Poor staffing levels and the staff that are there are kids."
• "The customer service was terrible and they were yelling at us & threatening us to call the police just because we didn’t wear the right socks."
• "Very rude staff members."
• "terrible terrible customer service, my children got harassed and chased by mangers because they were wearing other branded anti slip socks."
• "The staff were a bit hit and miss. Some staff really good with children but most of the staff were under 18 childish, and rude."
• "I have visited today and left the place disappointed with the lack of care from staff who mainly consist of youngsters chatting in groups paying little attention to kids doing whatever they want."
• "The other staff however were so rude we got eyes rolled at us and got rudely spoke too by other staff."

Facilities & Cleanliness

Pros:

• "It is immaculately clean, the staff are attentive kind and very safety conscious."
• "Brilliant place for children to burn some energy. One of the biggest trampoline centres in the UK so plenty of space even at peak times."
• "Nice clean and organized establishment."
• "All equipment was in very good condition and supervisory staff were in constant attendance to ensure all was as it should be."
• "All areas were clean and tidy."
• "Good trampoline park with a great choice of activities for children of all ages."
• "The park was great and so were the facilities."

Cons:

• "Really difficult to park sat waiting 25mins then abandoned car along with others in queue as no movement."
• "The kitchen floor and surfaces also looked pretty dirty."
• "Cafe tables & milk/sugar area not clean considering staff did not look busy. Customers had to ask for toilet paper to be restocked and they were out of soap!"
• "They were desperately in Need of cleaning in all areas they was dirty loo roll on the floor water every were the sinks need a good clean."
• "Dirty tables, used face masks on the floor, out of order toilets."
• "Only downside was the toilets which were very dirty and neglected, obviously for a while. Needs keeping on top of."
• "Toilet facilities are small and pretty grim."

Value for Money

Pros:

• "Booked with discount through Groupon, at a bargain price for the fun our party had."
• "The cost to jump (£11) is a little on the high side but not entirely unreasonable given the size and activities available."
• "Reasonable priced and a nice selection of areas to play in."
• "It's more than enough for a fun hour without a hefty price tag."
• "You will pay a few more quid than some places but the quality of the activities and service are more than worth it."
• "Good place to take the kids - reasonably priced compared to other sites."
• "The entrance fee was about £13 which seemed OK in terms of value for money."

Cons:

• "I have always thought it’s overpriced even with the discount vouchers."
• "More expensive than competitors, over the top pricing inside, and you have to pay for lockers."
• "Expensive entry (£12 × 3 kids = £36 for 1 hr), food (regular sized crisps £2), kids drinks (£1.90)."
• "Food and drinks are very overpriced, for what they are!"
• "ALSO FOOD IS EXPENSIVE FEELING RATHER CHEATED."
• "For a start we paid £27 for my 3yo and 5yo to jump for an hour, realistically there’s only really one area that is safe enough for them so £27 for one small area for one hour felt like an absolute rip off."
• "Once inside staff are friendly and helpful but cost is excessive at 11 pounds per child and then 3 pounds per spectator which really bumps up the cost even though you are given a redemption voucher for this amount to use in the cafe."

Temperature & Comfort

Pros:

• "The place is freezing but this was great once we had started bouncing around."
• "The party room was cosy and warm."

Cons:

• "Very cold if not bouncing."
• "Good for the kids but if you're spectating then wrap up warm because it's freezing in there."
• "It's so cold in there that if you're not bouncing on the trampolines you soon feel cold."
• "The ambient temperature for paying spectators, despite your so-called 'added heating' was very cold, not comfortable at all."
• "DO NOT come here in the winter, it's FREEZING."
• "Freezing cold the place was run by kids who are rude and couldn’t run a bath."
• "It's freezing in there!"