Address: 11 Ampthill Rd, Shefford, SG17 5BE, United Kingdom
Phone: +441462628628
Rating: 4.7
based on 183 reviews.
Customer Service
Pros:
"They even help to get you the best deals and offers to reduce costs of services."
"Polite helpful staff :) Had to get lights polished and thought my tracking was out but they checked thoroughly sorted my tyres and made sure all was ok and safe."
"Will definitely use again, and can definitely recommend."
"The staff were really helpful and friendly and the waiting area was clean and fresh."
"The team were engaging and professional - good communication and did exactly what was asked."
"The staff are very friendly and they always work to complete on time."
"No pressure from sales, just went through all options with me."
Cons:
"Driving home went to use the wash wipers and the water ran out within no time, clearly the windscreen washer bottle wasn’t checked... so my impression this time was of sloppy work."
"I feel disgusted that they have obviously tried to get me to buy not only 1 but tried to convince me to buy 4 new tyres as they were apparently all wearing."
"I have had good service from the garage in the past but this whole experience with my car this time means that i will not be using them in the future."
"I checked and found no power at pin 10 so asked the garage to take a look to see what the problem was but was told that I would have to wait a further week as they were fully booked up not quite the customer service you would expect."
"Disappointed and very unhappy."
"The manager denied all responsibility saying it was probably there before."
"I was a little upset to get a phone call from the service department quite late in the day telling me I needed a brake fluid change and had to pay £49 if I wanted it done."
Quality of Work
Pros:
"Completed in a timely manner, as ever, and I was kept fully informed throughout the day."
"The vehicle went in to John R Ford and Sons and was returned in just over a week fully repaired."
"Also the repair to my own car was cheaper then expected."
"First class's service, they picked vehicle up on time and delivered it back early."
"They persevered and worked on my car for many weeks until they found the problem."
"Absolutely faultless, phoned on Friday with a rumbling noise it was booked in on the following Monday A clean courtesy car was waiting for me and my car was found to have a dodgy wheel bearing and was fixed immediately (with my permission) and I collected my car 4pm the same day."
"They fixed the problem in the timescale and to the price they had quoted, and the car is now running normally again."
Cons:
"I came to this garage as my tyre kept going flat and I was hoping they could do a puncture repair. They looked at it and said there was a bad slit shaped hole in my tyre and it couldn't be repaired and I needed a new one."
"I took my almost brand new focus st3 for its first service, only 2000 miles on the clock but I wanted a genuine Ford to service it. Took my car in and when I came to collect it my car had been scratched along the side."
"They even stole my car key battery the thieves. See you soon john r ford."
"Although on this occasion a bit disappointed as my car was not washed and cleaned as usual."
"I guess it’s the luck of draw on which technician you get."
"I had a lose rubber seal in my bonnet and l asked to have this put back in place at the same time with other works being carried out and instead I was quoted another price for another part which wasn’t required!"
"Extremely poor service, 3 tyres changed and charged a ridiculous amount of money."
Value and Honesty
Pros:
"Excellent service and price. Took my daughters golf in for a second opnion on brake discs and suspension bushes. Fords were half the price for the discs, and showed me the bushes didn't need replacing."
"Friendly professional staff and get the feeling they are there to help you and not rip you off."
"Part exchanging another car was also taken care of simply and a fair price paid."
"We took our S Max to this garage thinking we ill spend a lot of money but as usual, we were given honest and professional advice and we end up spending a whooping £4,50. PRICELESS!!!!!"
"I’ve visited a couple of times for replacements and repairs to tyres and they’ve been accommodating, fitting me in same day on both occasions. Reasonable prices."
"Car was returned spotless after a clean inside and out."
"Great service at John R Ford in Shefford, quick and efficient and delivered my car back very clean and tidy."
Cons:
"I ended up at kwik fit who showed me the tyre which had a nail in it and said they could repair it no problem. The slit John R Ford has mentioned was tiny and not deep at all!!"
"After 6 withdrawals during services all conducted by Ford Dealers, I consider asking the customer to pay for what is either a poor design (a thread that cannot function after six operations) or poor service (this and last service carried out by same service centre) is not fair trading."
"I had an issue with my Ford Ranger that another dealer clearly did not fix despite having it for eight weeks and taking £1600 of me."
"Could you please buy a heater for the waiting area."
"My car had recently passed its MOT without advisory, but during the really cold spell we had, a loud creak could be heard on the passenger side... I was therefore really unhappy that the sound was still there when I went over speed bumps."
"I tried to share my concerns, but this was met with the same repetition and some comments about making a few phone calls."
"The only thing I'd say is, the 'waiting room' consists of a sofa and a couple of chairs."