MStyle Reviews Summary

Customer Service

Pros:

• "From the moment I phoned for advice I knew I was speaking to knowledgeable experienced staff."
• "Spot on service from Ryan and the team at mstyle with sourcing a set of coilovers, uprated springs and camber plates for my ‘97 golf to get it ready for shows again."
• "Never had an issue with these guys, very helpful staff and service is brilliant."
• "Great service start to finish."
• "The whole team were really friendly and professional."
• "The service from beginning to end was very professional and courteous."
• "I was very pleased with their service. Stephan was very pleasant to deal with and the team seemed welcoming."

Cons:

• "Poor customer service. Call up for a quote regarding some work needing to be carried out. Promised a call back but no call."
• "Also make sure you check your cars all around for damage afterwards because they damaged my sidestep which they never told me about I found out the next day so absolutely horrible experience for first time will never go there again."
• "They also said they would advise me of shipment updates, I have not heard a thing since paying my deposit 2 weeks ago."
• "Been trying to find out how to apply for finance for 2 weeks now. I've been sending emails to Stephen but hasn't got back to me. Very unprofessional set up."
• "Mid conversation she decided to talk to her colleague and didn’t let me know."
• "They do not respond to emails or return calls. I've given up. Terrible service."
• "If I call to try to find out where my money is, they are unhelpful and want me off the phone."

Quality of Work

Pros:

• "On multiple occasions the team and Ben especially provided great suggestions and made my E46 even better car than it already was."
• "All done in a couple of hours."
• "Grate work from everyone at the mstyle team my first visit there & they done a excellent job fitting my new quad exhaust."
• "The car now looks AMAZING... the angel eyes really update the car’s looks and the spacers give the car a meaner look with the arches filled out."
• "Ordered am m3 style bumper with tinted fogs and pdc blanks fantastic fit and great quality."
• "All the jobs apart from the alloy refeb were done at high quality."
• "The quality and fitting of the items is superb very competitive rates too."

Cons:

• "These scratches and dots were not on the bonnet when I first saw this bonnet. And why should I pay for Bonnet polishing. This bonnet cost over £ 700."
• "Suppose to be a specialist but can't complete the easiest of jobs correctly, over filling engine oil....charging £150 for a spark plug change."
• "They sourced and fitted headlights for my 5 series. I’ve now got heavy mist residue inside the lights."
• "Looked the part and nice guys, but my simple led angel eye install needed to be corrected 3 times, long travel and time off work."
• "Bonnet arrived damaged. (hole in the bonnet) Bonnet was taken for repair and returned with a very unprofessional repair."
• "Wrong item arrived after lengthy delay."
• "I took the car up there and waited 1hr 30mins only to be told that they had tried three grills themselves and none of them fitted."

Value for Money

Pros:

• "This is the only place in the UK to go for performance and styling upgrades!!"
• "Price is fair for top quality job."
• "Their prices are very fair, and the staff there always greet you with a smile."
• "Their prices are great."
• "Very reasonable price indeed."
• "Great professionals, seems like they know the job like the back of their hands great customer service and hospitality."
• "After fitting I am over moon with the quality and how they look."

Cons:

• "I refuse to pay this and got my car back but its left a bad taste in my mouth, I wonder how many other customers this has happened to."
• "All of a sudden the day I came to collect the car it would cost me £80, he didn't tell me they would be any fees up front only when I came to collect the car."
• "Looks like I'm gonna have to take it to small claims court!"
• "This place just takes 3 hours to fit 2 tyres lucky I didn’t get any other work done from here otherwise I have to bring my camping gear with me next time."
• "I’ve tried contacting Ben and Ryan but they don’t want to take ownership for the poor quality of work."
• "Such a disappointment, waste time, journey and petrol! Better off ordering elsewhere."
• "This place knows exactly how to rip you off and leave your pockets empty."

Professionalism

Pros:

• "Been taking my car here for the past 8 years. During that time I moved house and even though I now live nearly 70 miles away, I would still bring my current and future cars here no matter how far I have to drive to do so."
• "Really pleased with the service from these guys, especially Ben. Really knowledgeable, knew a lot about my car and advised on the correct parts that would look the best!"
• "If you are after a reliable workshop that only deliver excellent quality work and go the extra mile with great service then don't look any further as these guys are excellent!"
• "I would highly recommend MStyle, Mario and the team exceeded my expectations."
• "A friendly guy named Finley helped me out with options and showed me what parts they are able to source and fit for me."
• "This a great BMW/M car indy with friendly, knowledgeable staff and very reasonable prices."
• "Second time I have used mstyle for my E39 503i both times with problems that no one else could diagnose both times they found and fixed them at all times keeping me informed about the cost of the work."

Cons:

• "I went back explaining the problem, in which they removed it and spent a whole week with the car to tell me that they can't fix it as it would be too much labour etc."
• "I will not be taking my M4 here and will avoid in future."
• "Overall very poor experience and would not trust them to do serious work."
• "Was going to give top marks, but as always service fell apart as soon as I needed help/return."
• "After being told by Paul he could repair my M3 I paid £450 in tow truck fees to get my car to this garage. Two weeks later Paul told me my M3 couldn't be fixed by them."
• "So in short, they have broken promises, charged me extra, and have shown a great disregard to customer services."
• "This place is run but people who cut corners, don’t care about work standards but will happily take your money and not bat an eyelid."