Address: 299-307 Collier Row Ln, Romford, RM5 3ND, United Kingdom
Phone: +441708735735
Rating: 4.1
based on 95 reviews.
Customer Service
Pros:
"Extremely satisfied. Friendly and helpful staff of service department."
"What a fantastic Experience, I visited a host of dealerships to look for my new car, and I went to Mazda Romford, what a exceptional experience from Harmun."
"Great servise from start to the hand over. Thanks Dean. Very proffesional."
"Really friendly sales team. I knew what I wanted already which was a bonus for them but they gave me plenty of extra information."
"Professional, courteous and very personable service from Harmun at Romford Mazda."
"Communications verbally and by email were courteous and informative, with no pressure sales techniques used!"
"The staff are very customer orientated and go the extra mile to match up the customer with a suitable car."
Cons:
"These guys are useless. Had a service there a while ago. Online booking system doesn't get checked, reception staff clueless."
"Rude Staff and terrible customer service...came to them as a novice with an approved RX8 due for service and they ripped me off."
"Tried ripping me off badly on my part exchange."
"Absolutely disgusting service! Ever since we bought the car nothing but problems went in for a full service they charged us extra to check the air con and break fluid and oils!"
"Very poor customer service I have ever seen and experienced."
"The Owner of this branch is extremely rude and unprofessional."
"Very rude and aggresive manager and a terrible salesman, I went in excited to buy a Mazda and instead of selling me a car he actively talked me out of it."
Dealership Experience
Pros:
"He answered all my questions about the car and immediately gave me the confidence that he is very knowledgable and knows about all the details of the car, the trim levels, modifications in model years etc."
"Booked a service with Romford branch online. Website was easy to use and booking made in minutes."
"Recently purchased a new family car. Customer service was excellent!"
"Overall very pleased with this Mazda dealership and deffo Five stars!!"
"I would recommend this dealership to anyone considering buying a Mazda motor vehicle new or used."
"We had a very satisfying purchase experience at Romford Mazda."
"This is the place to come to buy a vehicle, used or new. Their used vehicles are top notch and feel confident that they are a company you could rely on."
Cons:
"Stood in the dealership for almost 45 minutes without getting as much as a hello let alone an offer to help."
"Went there on a Sunday 15 min before closing for a quick look at 2nd hand cx5 I was planning to buy. Stood for 1 min in middle of show room with 4 employees trying really hard not to look at me and not to engage."
"As soon as you sign the sales agreement, everything goes down hill."
"This dealer took two weeks to diagnosis the problem with my car, never bothered to call me to update me."
"Absolutely rubbish service. Went there to get a rear wheel alignment and opted for a fuel treatment. They told us machine broke down so couldn't get it done and they have no fuel treatment left."
"This dealership should be avoided at all costs if, like me, you expect a decent customer service once you have bought your car."
"Everything was fine until we purchased the car. After then my experience has been quite distasteful since then."
Vehicle Service and Maintenance
Pros:
"They then replaced tyre, ali-gators cleaned car inside and out and returned as mentioned above and refunded taxi costs etc."
"Used this place for all my services. As I wanted main dealer history. Left car dirty on pick up and when I left comment rang me and offered to do valet on car for free."
"Had a recall for my passenger Air bag. They did say it would take a couple of hours so I got coffee and let my son know, whilst I was on the phone I got a message it was done! All finished in 15 minutes excellent👌"
"Services always dealt with promptly and cost is very good."
"Service staff were really helpful with regards my Mazda6 which was in for replacement set of alloy wheels under warranty."
"Excellent service all the way from purchase to service over the years."
"Been with Romford Mazda since I got my Mazda 6 back in 2014. Great team, helpful and have always found the service and MOT done with no problems."