WG IT Computer & Console Repair Services Reviews Summary

Customer Service

Pros:

• "Genuinely astounded with the superb levels of Customer Service. Warren and co were absolutely brilliant in every aspect."
• "The frequent ticket updates are brilliant and informative."
• "Communication was fantastic, I knew exactly what was happening at every stage, and the repair had a fast turnaround of 2 days."
• "Very communicative, explains every step of the way."
• "The communication process was extremely effective and kept me informed on progress."
• "The service received while he had it was brilliant, you would get emails of the progress all the way from start to finish."
• "Amazing service, very professional and great communication."

Cons:

• "Regrettably my device was beyond repair but received detailed explanation and no charge."

Expertise and Professionalism

Pros:

• "The Service Engineer (Warren) was courteous and certainly knew his trade."
• "Warren knows exactly what he's doing."
• "He is very knowledgable, fair and highly trustworthy. His prices are very fair."
• "Warren was very professional and knowledgable about all aspects of the console."
• "Warren Gibbs continues to impress with their deep knowledge and expertise in diagnosing and fixing PS5 issues."
• "Warren is a legend. His ability, enthusiasm and customer service was absolutely spot on."
• "Clearly a man who is knowledgeable and passionate about his trade."

Cons:

• "It's a shame that Sony's repair work isn't as half as good as Warrens."

Value for Money

Pros:

• "The price was fair and much cheaper than the alternative through Microsoft."
• "Warren offers a very good service very knowledgeable at what he does and all his repairs are at a great price."
• "Also they are incredibly fairly priced, we’re really straight forward and honest with me - honestly they’re the best."
• "Extremely fast and extremely cheap at £35."
• "Got the power supply and thermal paste of my PS4 for only £35 six months ago and it has has been working perfectly since."
• "Much cheaper than the £125 Sony wanted just to LOOK at my PS4!"
• "5 Stars for the price, quality of work and quick turnaround."

Cons:

• "Despite his expertise and dedication, he genuinely advised me against getting it repaired at the moment due to the high expense involved."

Repair Quality and Efficiency

Pros:

• "The only reliable way to fix this problem is to affix a new GPU whilst using the correct solder. WG IT were able to solve this problem for me in a time efficient and highly professional fashion."
• "My controller turned out better than b4 it broke as he fixed something that wasn't requested."
• "The work was completed in 2 days."
• "The soldering job he did was nothing short of God-like."
• "He was amazing he repaired it without replacing any parts."
• "Fixed the HDMI port & Panasonic chip very quickly and PS4 is back up and running."
• "The fault was diagnosed, and repaired within 5-6 hours on the same day."

Cons:

• "He didn't charge us single penny as console was okay only remote need to be changed."