Address: 17 London Rd, Romford, RM7 9QB, United Kingdom
Phone: +441708774747
Rating: 4.3
based on 283 reviews.
Customer Service
Pros:
"I've been a customer of Warren's for over 10 years now, and always receive excellent customer service."
"The staff were very customer orientated and pleasant to talk to."
"The customer service on arrival was so friendly, efficient and helpful."
"Anyone considering a purchase from here should do so with confidence as they will be dealing with a really helpful friendly and genuine team."
"All the staff were friendly and couldn't have done more, given the Covid restrictions."
"The gentleman took my details of car registration and mileage - very professional and is what I look for when being greeted and the staff inside were very helpful and courteous."
"The service was great Faye and Kelly caring kind and knowledgeable."
Cons:
"They lied to my insurance about contacted me. They don't have enough vehicle and still waiting for my car :("
"A company that could benefit from training their office staff on the art of how to deal with customers."
"Garbage customer service. Gave my car in on 4th August, was told it would be ready on 31st August... The excuse each time was 'the sheer amount of work we've got on'."
"Very poor experience, will not return."
"Garage will not answer my calls and I've exhausted all avenues to try to get through to them."
"Do not expect any complaints you make to be followed up because you would be wasting your time! They really don’t care about your experience!"
"Utterly useless! the communications from both the service centre and the body shop are awful!"
Sales Experience
Pros:
"I picked up my new 71 plate puma on the 1st September and again the team at Allen Ford Romford went out of their way to see that all went smoothly."
"The sales documentation process was smooth and hassle free."
"Probably the easiest car purchase ever from Ford."
"Sha Kamaly was a super friendly, amazing helper during the process."
"Steve was amazing! He had already done the research for me on the car I was looking to buy, so that when I came instore, everything was ready for me."
"Frankie Jerome was excellent, he sorted the best deal for us."
"Very helpful and knowledgeable staff. It was an easy process purchasing the car, they were prepared to match the price I wanted to pay for the car and also the trade in value I wanted for my old car."
Cons:
"We were asked to trek over under false pretences as we were told you had 3 vehicles to view on site... A completely unacceptable waste of time and fuel."
"Avoid this dealer, they are not trust worthy."
"Very disappointing... new car did not have automatic folding wing mirrors like my old car."
"Had to have my car rejected, the so called 'brand new Ford edge vignale' had seats destroyed, completely rusted underneath and had many more flaws."
"From the beginning I did felt as dealer don’t want provide me with the information regard the interest rate."
"Worse service ever stuff wouldn't give my car back until insurance company gives him permission."
"Very bad experience. I booked the test drive twice with specific products and were not ready when we reached there."
Communication
Pros:
"Good communication up to the point of delivery."
"Brilliant communication from start to finish when purchasing my new car."
"Very friendly and kept me updated at all times through the production and delivery process."
"Lloyd was very helpful and patient with us, and kept us informed through the whole process."
"Really efficient service. Great communication & phoned me once the work was completed."
"I was kept fully informed at all times and the technician's video health check was interesting."
"Staff were fantastic and I’d definitely recommend Allen Ford Romford."
Cons:
"I had to be pro-active to find out the progress of the service, (I dropped the car off at 7.40 am and collected it at 4.40 pm) and when I called, I kept getting an answer machine which was frustrating."
"Just had yet another call from Allen Ford asking if I need a car. All in all i recon I've had over 20 calls asking the same question."
"Garage will not answer my calls and I've exhausted all avenues to try to get through to them."
"I request my deposit of 250£ which I paid on 9.10.2020 back and since then always when I’m calling they telling me that financial manager Danny is either on a meeting or with client or he is not in."
"EDIT There has been no level of aftersales, I have contacted sent emails with no or very delayed response it seems once you hand over payment for a car and leave a 5 star review the service level drops."
"Been trying to book a test drive with Amy however been told 2 days in a row she was going to call back yet she doesn't can only assume its because its a mobility car."
"Booked appointment, kept waiting 25 minutes with no apology."
Vehicle Quality
Pros:
"The car is in brilliant shape and what turned out as a speculative approach ended up as us purchasing the car!"
"Brought a new Kuga full hybrid from Allen Fords of Romford the vehicle is fantastic very pleased with it."
"The work is completed to high standard."
"The car runs lovely now. Having a change of new oil does it good."
"Picked up my car today - absolutely delighted with it."
"The Ecosport itself is great. It drives really well and was in great condition when we purchased it."
"My husband and I absolutely love our approved used Ford ST Line."