Address: 80 Rochdale Bypass, Rochdale, OL11 1TJ, United Kingdom
Phone: +441706633222
Rating: 4.6
based on 219 reviews.
Customer Service
Pros:
"Brandon Mcgrory, today. He was extremely polite and was not pushy in the slightest, great sense of humour and answered all our queries."
"Rhys talked me through everything I needed to know which put me at ease."
"Thanks to Haroon for his professional communications and to Carl who always guides me through the process of purchasing a new vehicle."
"Dealt with Rhys who was helpful."
"Recently get my car fix my this garage and was impressed with the service provided by the manager and staff."
"Customer service like this is in short supply. Needless to say but we will be going back to Stoneacre for our next purchase."
"5 STARS SERVICE I COULDN'T ASK FOR MORE."
Cons:
"Very poor customer service did work on my car before telling me the price then took the car off me and left me to walk home."
"The staff are very, VERY unhelpful."
"But as warning lights came up from the journey home onwards the salesman became unreachable."
"Unfortunately the after sales isn't there and false promises made. I am still waiting now seven months later for Simon to get back to me about repairing the windscreen."
"Felt very pressured and would probably have felt extremely intimated if my husband was not with me."
"Absolutely horrible service, they take so long to get back to you, as if they don't care."
"Poor customer service."
Sales Experience
Pros:
"Got a great deal and drove away with the car on the same day."
"He agreed on a brilliant price & I drove away that day in my new car a very happy customer."
"Carl was brilliant at giving advice and working out the best deal for me."
"I would give my experience at Stoneacre Rochdale 5/5. I dealt with John who was patient and helpful."
"Just picked up our brand new Fiat 500x, excellent sales service from enquiry, thorough test drive to purchase and collection."
"Updated review as have bought my last (now) 3 cars from here. I would recommend this place to anyone thinking of changing their car."
"fair to say it was first class service and i would be doing business here again."
Cons:
"I applied on line for Finance but I needed to go to the show room with my 3 months Proof of Income. I had been accepted on line 'subject to my Income' (which is excellent) Saturday 15th I was granted £10,000 of Credit sunday my application was declined! I WILL be taking this to the FCA & Financial Ombudsman."
"Got a car from this place. Did not pay my old finance off. It took them six weeks."
"Came here to purchase a white astra 15 plate a couple weeks ago for 8 grand. But unfortunately couldn't get the deal done because i was only willing to put 1000 pound deposit down rather than 1500, so i had to walk away from it."
"When they called for me to collect the car, I asked what had been done and was told that this was just the Oil Filter change."
"The worst. Do not buy a car from these nor get any work done with their mechanic. I was charged nearly £200 for them to half fill my window wash. It was meant to be a full service."
"When buying a car from here be careful of the small print! Read it carefully, because they will quote you a really good price, but then when you go to sign the contract in the small print at the bottom there will be hidden costs to pay at the end of your contract."
"I bought a car 2 years ago which was delivered to me at the night time and was not able to check the bodywork."
After Sales & Service
Pros:
"bought a car from them staff are very good and so helpful no pressure."
"Had a ongoing issue since purchasing my car in March that two branches failed to sort. One day at Rochdale and problem sorted."
"All the staff, especially John, were all really helpful and told me about all the options available to me."
"Post sales, the servicing department has given a equaly fantastic experience, with any little niggles addressed promptly and correctly."
"Even though I didn’t purchase my car from them, they still treated me the same as if I had! They ran a full system check, sorted out the things I had mentioned and also gave it a complimentary wash and vac service."
"We had a follow up call a few days later to see if everything was ok too."
"Went to pick up my spare keys which were missing when I picked up the new HS Exclusive dct in February. But true to there word they managed to get them and coded them to the car. Also did a free health check as well."
Cons:
"I took my car in for a service last time I requested for my break fluid to be changed. Which they failed to do."
"Car is great but did have a Warning Light come-on on day one they said Tyres which he sorted. They PUSHED PUSHED Gap Ins, ex tyre Ins, paintwork Ins, Servicing and a couple of other extra covers I can't remember."
"I'm hoping someone reads this first so I get the after sales service stoneacte promise."
"Terrible experience with the servicing of my car."
"Booked online slot for Tyre fitting, 11.30 - 12.30....they called 2hrs later to inform me that they couldn’t do the time I had booked."
"I have had my car less than 2 months and even though they assured me it had been serviced and checked over I'm taking it back in tomorrow because I can't get third gear."
"I’ve been disappointed as I was told when I collected the car it would’ve had a full valet, new matts put in and some petrol in... it doesn’t seem to have been valeted... the low fuel light was still on."