Novita Lab Grown Diamonds London Reviews Summary

Customer Service

Pros:

• "Toby was of great help talking through options, budget and providing styles to choose from."
• "Laura was an amazing assistant! She spent time showing me options, giving her honest opinions and providing me support with tailoring the perfect engagement ring for my partner within my budget!"
• "Toby has been an amazing help to us! We arrived and has been more than helpful in finding what we are looking for. Great customer service!"
• "Laura has been fabulous! She was very helpful and patient with my ring custom design and came up with a great design!"
• "Laura was incredibly helpful and supportive during our process of choosing our engagement ring after a previous awful experience from another jewellery store."
• "The salesperson at the shop in London was incredibly helpful in locating the one that was the ideal fit for me."
• "Yen was super helpful on our first very short visit that we decided to come back and buy our wedding bands from her the following week!"

Cons:

• "Be aware that the London showroom isn't what you might initially expect until you are in the door."
• "We have previous a terrible experience with another store but Laura was the exact opposite of that."

Product Quality

Pros:

• "I just got my dream ring and I could not be happier with the service that Laura did."
• "My beautiful engagement ring is from Novita and so it made total sense to return for my wedding band."
• "Amazing. Terrific service. Laura was exceptional."
• "I couldn't be more grateful for the excellent service and assistance I received from Geneva at Novita Lab Grown Diamonds."
• "And of course, they have amazing lab grown diamonds, amazing quality for an amazing price."
• "I am absolutely delighted with the ring and also with the customer service from Novita and especially Laura."
• "Novita Diamond truly provided an enchanting experience in my quest for the perfect engagement ring."

Cons:

• "Engagement ring got stolen by Royal Mail during delivery, but Novita had their own insurance and made us an identical replacement for free."

Value for Money

Pros:

• "Ultimately you can get something extremely nice or potentially custom for the budget you would have in the high street."
• "Prices are incredibly good. They provide a lifetime guarantee."
• "Loved my experience with Novita Diamonds! Prices are reasonable and I can't wait to receive my final product!"
• "I recently purchased a lab grown diamond from them and I couldn't be happier with the product and service. The diamonds are stunning, and it's incredible to know that they are created through sustainable and ethical practices."
• "Novita is definitely a top choice for anyone looking for high-quality lab grown diamonds."

Cons:

• "The competition is huge and it looks like a jungle out there, still there are some real true gems amongst them."

Showroom Experience

Pros:

• "I highly recommend viewing before ordering as it gives you context what all the quality grades mean."
• "So easy to book an appointment, which I had with Laura."
• "The overall ambiance of the showroom was both inviting and luxurious, creating the perfect setting for exploring and appreciating these magnificent treasures."

Cons:

• "After our experience with some very pushy and overwhelming stores in Hatton Gardens we finally made it to Novita and were greeted by friendly staff in a cute showroom further up the strip — a much calmer and welcoming environment."