TGI Fridays - High Wycombe Reviews Summary

Customer Service

Pros:

• "The service was incredible from our server Kirsty."
• "Amazing customer service, we broke down close to the restaurant and the manager waited after hours until our tow truck arrived."
• "He was very friendly and made the whole dining experience more personal."
• "Absolutely amazing customer service skills and an asset to the TGI’s Team."
• "Our server Amelia was a delight. Her smile was infectious and was such a genuinely happy waitress."
• "Staff are good at keeping an eye on drinks and bringing you a refill (on refillable soft drinks) without you having to ask."
• "The staff couldn't do enough for you, they were attentive and appeared to enjoy being there."

Cons:

• "Run by children. Slow service, orders not recorded correctly despite it being read back to check."
• "table service was poor they kept forgetting knives and forks..."
• "Waited to be seated as 6 members of staff sat in the corner of the restaurant."
• "A mix up happened with the booking... I've never experienced such poor customer service."
• "Service at the table on getting drinks was poor, I went to the bar myself twice."
• "2 drinks and one meal took nearly 3 hours."
• "Although they had just been put on our table tgi’s made us pay £20 for the drinks even though we’d not even been able to take a sip!! Absolutely disgraceful."

Food Quality

Pros:

• "Never had a bad meal yet."
• "Food was delicious."
• "Absolutely delicious, full of flavour, but quite a generous serving so were pleased to be offered a take home box."
• "We had a lovely meal, our server was called Matilda. She was very polite and worked very hard."
• "The food was great, cooked perfectly only wish there was more of it, hats off the the chefs."
• "Food was delicious as always."
• "The food was amazing."

Cons:

• "The food has become mediocre these days."
• "Kids meals are rubbish compared to a few years ago."
• "It is an assault on all the senses, loud music, dim lighting and horrid food."
• "The shrimp batter wasn't fully cooked as it was still a bit 'wet' near the shrimp."
• "Sadly the food wasn’t very good here."
• "They ran out of milk so kids were disappointed to hear we couldn’t order milkshakes."
• "Tasty but overpriced for its quality."

Ambiance and Decor

Pros:

• "Just off the M40 and handily placed between Supermarket and a Cinema, TGI Friday's is a very 21st century experience - sweet and sticky."
• "Not a big fan of the decor but it suits its location."
• "Fantastic restaurant. Always fresh food and a friendly environment for families with children of any age."
• "Very nice atmosphere for birthday parties or simple evening out."
• "Lovely atmosphere."
• "Love this place friendly, warm atmosphere."
• "The branch itself has a good level of parking and is clean inside."

Cons:

• "Sat down in the restaurant and from the bar area above a drunk traveller started threatening to attack me."
• "The atmosphere was nothing like it used to be - the bar areas used to be teaming with people, the bar man tossing around cocktails and serving people."
• "There was loads of dirty tables / floor areas and it wasn’t that busy."
• "Very weird smell..."
• "Stick tables and menus..."
• "Quite a noisy place with boisterous kids slapping each other."
• "Three of the four side plates were greasy.. They were clearly not cleaned properly."